This was my second stay at the Chester House Apartments, and overall the place was as nice as I remembered it. It seems that all the rooms are the same, and my 1 bedroom apartment was very comfortable and roomy. It included a full kitchen, lounge, bedroom and bathroom. Everything was quite clean. There was also a balcony on the north side. A good room. The place offered free wifi, and when it worked it was great. Security was good too, with guards on the entrance downstairs and security doors on each level requiring your room card to access.
Then there was the problem. Just after I checked in, the power went out. Thankfully the elevators and electronic door keys still worked, but there were no lights, no power and no wifi. I understand that these things happen, especially in Kenya, but the reaction of the staff was to do nothing. Only after it was getting dark and I had a whinge to reception staff did they bring up some candles so I could at least see my way around the apartment. At $142 USD per night, I shouldn’t have had to ask. I am sure they would have left me sitting in the dark. For the record, about 10 hours after it went out, the power finally came back on.
In truth, the power could go out wherever you stay in Kenya, but I would hope for a little more reaction from a hotel in this price range.
Overall the Chester House Apartments are pretty good. They still suffer from the deep base coming up from a nightclub next door, so sleep quality is not great, but that seems to be a common problem everywhere in central Nairobi. The rooms are big and comfortable, and when the power is on, Chester House is a good place to stay in central Nairobi.
- Official Description (provided by the hotel):
- Chester House offers the most spacious rooms in the heart of Nairobi. All our rooms are self contained, with a fully kitted kitchen, cable television, free wi-fi, a spectacular swimming pool and of course our patented balconies with stunning views over the city. Whether you want to get some serious work done, or put your feet up and unwind, Chester House Apartments provide unparalleled comfort and convenience. ... more less