Positives: beautiful garden and swimming pool area. The staff are polite and helpful. The wifi is reliable and a good speed. Great location, 3 minutes walk from the Village Market Mall which has a good selection of restaurants. The hotel is very safe as is the surrounding area.
Negatives: Pricing is unclear. Hotels.com states that the airport pickup service is complementary, however it is not and there is a 2000Ksh charge. In addition I was charged for 4 additional nights on my bill. When I pointed this out there was no apology for the mistake and there was no explanation as to why it happened. The rooms could be cleaner- the inside of the wardrobes and bedside lockers were all very dusty in my room. Also, the towels are changed every 2 days which for a €120 per night hotel is a bit cheap.
Overall a good hotel in a beautiful setting which is perhaps overpriced for the service it offers.
- Official Description (provided by the hotel):
- Comfort Gardens is a quiet guest house located 8 kms away from the hustle and bustle of Nairobi city. It’s located in one of the safest neighborhood in the city, next to the UNON Compound, a host of embassies and NGOs as well as the Village Market. The Gardens is ideal for a business traveler, especially those conducting business around Gigiri. The tourist will find the Guest House ideal as well. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Gardens - Kenya Hotel Nairobi