Unquestionably 5 stars. My wife and I had been to Kenya a few times but this was a one-off with our 3 daughters. We didn't want to risk disappoinment but there are clearly big savings to be had by going direct to a Kenyan agent. Robert was outstanding; he could not have been more helpfull. Our driver (Soloman) was highly efficient and safe, he knows the parks and wildlife well, in addition to being a true gentleman. You need to get your head round sending a deposit by bank transfer, and taking the balance in cash (Robert can explain why), then just book your flights, decide what you want to do (Robert can help) and get Robert to sort it for you. He did everything for us, and took every opportunity to go the extra mile, for no extra charge. We did a range of safaris, then headed to Mombasa for a relax. For a family of 5, this was never going to be cheap, but with BA flights and Robert sorting the rest, it was worth every penny.