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“Slow Service” 3 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Hotel website
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Hotel amenities
Ranked #12 of 122 Hotels in Nairobi
Certificate of Excellence 2014
1 review
“Slow Service”
3 of 5 stars Reviewed January 17, 2011

Went here with my friends for a coffee in the evening by the poolside. I was very impressed by the design of the hotel in general, however the service we recieved was terrible!!!
It took almost 30 minutes to be approached by one of the waiters, we ordered drinks which took over 20 minutes to arrive and im walking a milkshake, nothing overly fancy!!! The hotel was not even busy at this time, so not too sure what was wrong with their service!!

  • Stayed January 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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476 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Strasbourg, France
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 16, 2011

Very well located hotel, with beautiful rooms, extremely friendly people, excellent food and perfect service

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2011

As you drive in you are met by a delightful staff at the car and front desk. The hotel is extraordinary in terms of service and concern for their guests.

The rooms are attractive, comfortable and nicely appointed. The complimentary breakfast and wine reception are a plus and the room rates for this upscale area are terrific, but what sets Sankara apart is their care for their guests especially the pool area staff.

My only recommendation is for the team to make internet accessible on all levels.
I would 100% recommended Sankara to everyone.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#9 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
#11 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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