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“Beautiful Hotel BUT.....FRAUD” 3 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Ranked #12 of 125 Hotels in Nairobi
Certificate of Excellence
Eritrea
1 review
“Beautiful Hotel BUT.....FRAUD”
3 of 5 stars Reviewed yesterday NEW

Re: My recent stay at Sankara Nairobi in February 2015.


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Really nice hotel, however, unexpected issues with my stay (1) I paid for a spa treatment in cash and subsequently requested a receipt, despite my requests this was not provided (2) I left an envelope with money in it at reception and they said it would be delivered to my friend's room - they never received it. My fault entirely. I have learnt my lessons from this experience.

If you want a nice place to stay, this would be a good choice

Stayed February 2015, traveled solo
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499 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 5 days ago NEW

Perfect hospitability, very clean, all people who is working are so kind and sweet.
It is 5km with car to The centre.
Good choices for breakfast as well diner with open buffet or steak house or lounge.

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I was very comfortable the hotel is well accessible to the road there is security and their services are very good. It is located near four shopping moles rooms and bathroom are very clean. If you want to access to Nairobi town its just few minutes away, The Nairobi Museum is few minutes drive.

Room Tip: It located in Nairobi, Westlands opposite Sarit Centre and next to ABC bank and Saricom Kenya.
See more room tips
  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Sankara Hotel is excellent - excellent service and facilities with wonderful staff. I loved the artwork around the hotel.

I used most of the facilities, such as the spa (for a facial and massage), the gym, the executive lounge, the pool bar, the restaurants, and the shop - and all of the provided great service. I liked the special lunches they provided on Sundays too.

I've stayed there twice for work, and would readily go back again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good service.The food was more than I expected.At dinner time the chefs next to the buffet are very nice and helpful.The food is delicious and many varieties.
Staff is always smiling and very helpful.
The rooms were nice.
I would advise you to stay at Sankara.

Stayed May 2015
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Sankara N, General Manager at Sankara Nairobi, responded to this review, 5 days ago
Dear Orkun A,

Thank you for your review; and for choosing to stay at the Sankara Nairobi. We are happy to hear that you had a lovely stay and enjoyed our facilities; especially our dining services. We do hope to host you again soon on your next visit to the city.

With Warm Regards
Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Top Contributor
85 reviews 85 reviews
71 hotel reviews
Reviews in 57 cities Reviews in 57 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sankara Nairobi is a well run and comfortable hotel. Front desk welcome is nicely executed and security procedures are in place without being obtrusive, Rooms are a good size, functionally designed and quiet. Only criticism would be that the carpets and upholstery is showing its age with lots of stains. Public spaces in the hotel feature all kinds of Kenyan art and handicrafts, a nice touch. The breakfast buffet is nicely stocked with a wide assortment of hot and cold items. Not inexpensive, but a good, secure choice for doing business in Nairobi.

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, 5 days ago
Dear winwolf56,

Thank you for taking the time to write your review. We are pleased to hear that you had an excellent stay and enjoyed our facilities and our offerings. We are continuously investing in Security equipment & technology to ensure that our guest benefit from the highest possible service. We do hope to host you again soon on your next visit to Nairobi.

With Warm Regards
Moshi Perera, General Manager
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Kansas City, Missouri
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located in the heart of city centre this hotel is simply complete. The only problem I'm finding is WiFi from inside my room in level 6. In fact I'm writing this review out from my room for a connection. Anyway restaurants simple great gym too good rooms spacious clean hotel staff superb so it's complete. Go for it. You will not regret. Bdway over weekend rooms are cheaper.i mean Friday and Sunday. It's 255 usd instead 308 usd

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, 1 week ago
Dear kiparamuzungu,

Thank you for giving us an opportunity to host you during your recent visit to Nairobi. We do appreciate your feedback on our property; and we sincerely apologize for the poor Wi-Fi signal in the room. Our IT support staffs are always available to help with connectivity issues, should you require any assistance. We do hope to see you again when you are back in town for business to sample our tempting choice of dining areas especially our new steak house, Graze; and to experience a little bit of our authentic flavour of the new Africa.

With Warm Regards
Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nairobi
#9 Romantic Hotel in Nairobi
#9 Family Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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