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“A SUPER HOTEL. GREAT FOOD CHOICES !” 4 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Hotel amenities
Special Rate
Festive Season Special
Ranked #13 of 111 Hotels in Nairobi
harrogate. north yorkshire
Top Contributor
59 reviews 59 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“A SUPER HOTEL. GREAT FOOD CHOICES !”
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Sankara Hotel for 10 days recently and found it to be generally excellent. Food quality and choice was good and the staff with the notable exception of one female receptionist who was surly, rude and most unhelpful, are warm, friendly and very obliging.

A special thanks goes to John and James in the reception area who were wonderful !

The rooftop bar is a great meeting point.

A criticism is that there's nowhere to sit and relax with a drink or coffee and watch the "world go by".

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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433 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
New York City, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had a nice stay at the Sankara. The hotel is beautiful, and the staff always very friendly and helpful. The breakfast buffet was fantastic and very tasty (but expensive). The little animals that the housekeeping staff leaves behind with turndown service are so charming and gave me something to look forward to each evening! There was some confusion with a restaurant dinner reservation but otherwise my stay was lovely.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, 4 days ago
Dear transcience,

Thank you for your review and we are delighted that our turn-down service Sankara seven figurines was a highlight of your stay. Please accept our apologies for the mix up on the restaurant reservation and trust that this was resolved to your satisfaction. We do look forward to seeing you again on your next visit to Nairobi and exceed your expectations.

With Warm Regards
Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

A very good hotel! The staff very friendly, my room was very clean. The everyday gifts and newspapers was pretty good! Lunch and dinner was very delicious. The better hotel I stayed! The next time only this hotel!!!

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, 4 days ago
Dear Дмитрий С,

Thank you for choosing to stay at the Sankara; and for your compliments on our facilities and our staffs. It was a pleasure to have you as our guest and we do look forward to welcoming you back to your new found home away from home and to continue your Sankara seven figurines collection.

With Warm Regards
Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We sat at the rooftop restaurant for an early dinner and drinks. It took a very long time for the waitress to take our order yet the place was not busy. My beer was served in a plastic tumbler!!!
We had to keep calling a waiter over to replenish our drinks - they just don't check in on us.
Then, because of constant power failure, the generator had to be used. It blew heavy soot all over the guests, our clothes, food and drinks and devices every time! When we asked for a manager, nobody showed up until later when we were clearing our bill.
I will not be back.

  • Stayed August 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have visited Nairobi many times and stayed in different hotel, such as Serena, Laico Regency, and 3 years ago i have discovered Sankara, since then it has been my home away from home everytime i am in nairobi, it is really a first class hotel with great effiency in the services and also best value for money, Keep it up guys and great improvement over the years.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, 4 days ago
Dear Serges N,

Thank you for your review; and for your gracious compliments on our property. Thank you for choosing the Sankara as your home away from home and look forward to welcoming you back to enjoy our Kenyan hospitality on your next visit to Nairobi.

With Warm Regards
Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 1 week ago

Fitted my requirement perfectly...rooms were nice...restaurants were adequate....the small roof top pool was cute actually....staff was efficient....some of them lacked warmth though....but overall good experience

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, 4 days ago
Dear JayB2710,

Thank you for your review; and the compliments on our rooms and dining areas. We do look forward to welcoming you back on your next visit in Nairobi: and to enjoy a drink and unwind after a day’s work at our stunning roof top bar, The Sarabi Supper club.

With Warm Regards
Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sankara is an excellent hotel, one of the best I've stayed at for a long while. The staff were extremely competent and professional and really everything seemed first class. Though I was there for pleasure, it would be a prize choice for business travel, the facilities were excellent. With everything I was delighted.

Stayed November 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, 1 week ago
Dear Steelkilt,

Thank you for choosing the Sankara for your recent stay in Nairobi. Thank you for your gracious comments about our property and it was a pleasure to have you as our guest. We do look forward to welcoming you back on your next visit.

With Warm Regards
Moshi Perera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Nairobi
#8 Spa Hotel in Nairobi
#9 Family Hotel in Nairobi
#10 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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