I was given 24 hours notice to go to Nairobi on business. My assistant found this hotel, which was an unknown entity. Upon arrival, I was greeted into a clean, modern and welcoming reception. Check-in was quick, and Esther the receptionist was constantly smiling and eager to complete the process with the minimum of fuss. (Great after a long flight.) The rooms are spotlessly clean and well equipped, service in the bar and restaurant faultless, the food excellent and in general the whole stay, perfect. However, the biggest plus side to this hotel, is the staff. Always smiling, polite, happy to help and a great sense of pride in their job. If travelling to Nairobi on business, there really is, no other option.