Only spent 1 night at the hotel but the experience was fabulous from start to finish. The staff are excellent, friendly and very willing to help. The room was as expected for a five star with fresh fruit in the room on arrival and the room was immaculate. We dined at the Artisan restaurant and opted for the buffet as they were so many choices available for all courses. Breakfast was a buffet as well and again so many choices. Lovely touch with the soap stone animal and card that is left when housekeeping turns down bed at night.