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“Comfortable and elegant, with excellent service” 5 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Hotel amenities
Ranked #12 of 106 Hotels in Nairobi
Spruce Grove, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Comfortable and elegant, with excellent service”
5 of 5 stars Reviewed July 15, 2014

My wife and I stayed here for 2 nights on arrival in Nairobi from Canada. The hotel is beautiful, though in a neighbourhood that looks a bit rougher, but security was good, and we felt very safe here. We only took advantage of the breakfasts in their restaurant, but were happy with the quality and service. The service from the hotel staff was likewise to a high standard, especially their assistance in dealing with our lost baggage, which they helped co-ordinate the delivery of from the airport.

Exactly what were were looking for. Wifi was free, though a touch on the slow side - though my expectations of that may be a bit on the high side. All in all, a positive stay that we really enjoyed prior to leaving for a safari on the second morning.

It would have been nice if the pool were open later. They convert their pool deck into a lounge and bar in the evenings, so I understand why they don't want people swimming there - but hot as it is in Nairobi, this would have been a nice evening option after 6:30 pm.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, July 16, 2014
Dear Daniel B,

Thank you for taking the time to share your feedback on your stay with us. We appreciate your compliments on our ambiance and facilities.

We are delighted to be of assistance to repatriate you with the lost luggage to enjoy your holiday in comfort.

We look forward to your return to the Sankara soon.


With Warm Regards,

Moshi Perera, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2014

Exceeded our expectataions , we used this venue in August 2013 and then again in June2014, will be back again, awesome staff , always willing to help. Grace(event co-ordinator) is always willing to go the extra mile, nothing too hard to sort. Clean, beautiful venue, Will be back on holiday

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, July 16, 2014
Dear subs72,

Thank you for taking the time to share your amazing review on our property. We do look forward to welcoming you back on your next visit; to your preferred venue for your meetings at the centre of Nairobi’s vibrant social and business life, and your home away from home.

With Warm Regards,

Moshi Perera, General Manager.
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Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 13, 2014

I spent two nights in this hotel during June 2014, the service and food were at the expected standard, the hotel team is extremely friendly and keen to help. The gym is reasonable sized and equipped although needs new machines. The pool restaurant is worth visiting. The hotel feels safe and they are very active in security.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, July 24, 2014
Dear Rod_Valens,

Thank you for taking the time to share your review on our property and for noting our commitment to security. We put high regard to ensuring that all our guests are safe and comfortable by having stringent security measures in place.

We do look forward to welcoming you back on your next visit, to enjoy a drink after a day’s work while enjoying the Nairobi’s amazing sky line from the roof top bar or at our exquisite Champagne Bar.


With Warm Regards

Moshi Perera, General Manager
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Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 12, 2014 via mobile

Excelent service, very good and well furnished rooms, quality amenities and delicious breakfast.

There is only one suggestion I would give to the hotel, regarding to menu option. They should have simple plates, like grilled fish with vegetables. All they have include souces and spicies.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, July 16, 2014
Dear Jbbi,

Thank you for taking the time to share your valuable review; on our facilities and our excellent staff.

We appreciate your suggestions on the improvements to the menu offerings which our Culinary team will take on board with menu changes planned.

We look forward to welcoming you back on your next visit to Nairobi.

With Warm Regards,

Moshi Perera, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

I stayed at the Sankara Nairobi for two nights in July 2014 while on business and found the hotel to be excellent in terms of location and amenities offered. Relative to other hotels in the area that I have stayed at in the past, the Sankara was problem-free. The rooms were modern and clean and the staff at the hotel were particularly helpful and willing to accommodate any request - for me, this included a few extra hours in the room after checkout since my departing flight was very late at night. The restaurant was excellent for breakfast and dinner and was able to easily accommodate a large group I was with. I will definitely stay there again on my next visit to Nairobi.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, July 16, 2014
Dear Andy P,

Thank you for your feedback on your most recent stay at Sankara. We are delighted that you had an enjoyable stay with us.

Please do let us know when you will be visiting Nairobi and our team would be happy to take care of your reservation: stay@sankara.com

We look forward to welcoming you back.

With Warm Regards,

Moshi Perera, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 10, 2014

Stayed at Sankara for a holiday. Very nice business hotel but not much African feel. No outdoor space which would make it more relaxing and rooftop pool not very relaxing as in bar area. Nice breakfast and coffee bar. Very helpful person (Emma) on the travel desk,

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, July 16, 2014
Dear Kim-Neil,

Thank you for taking the time to share your valuable review; Emma will be delighted to hear the encouraging comments you have left, thank you.

When designing the hotel, we have tried to incorporate a sense of place to complement the modern design incorporated through art. Within the hotel from the moment you enter, there are paintings, sculptures throughout the building and within the rooms of African Art collected from over 25 artists in Kenya and East Africa.

We do look forward to welcoming you back when you are in Nairobi to enjoy our facilities once again and would be proud to show you the African touches at Sankara.

With Warm Regards,

Moshi Perera, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

My wife and I spent nearly eight weeks at the Sankara, from 13th May, whilst working in Kenya. It is a very modern hotel, I think about three years old, with beautifully appointed rooms. Both the guest rooms and the public areas were always beautifully clean, and the food was always excellent. Its greatest strength is its staff, from the manager down, who could not have been kinder and more attentive to our needs. The only drawback to the hotel is its lack of outdoor space for sitting and relaxing. The security was impressive in these difficult times in Kenya, but was delivered with smiles to minimise the impact on the guests. Over the long period of our stay, it progressively felt like home. There is also a desk where the staff are very helpful in organising leisure activities, such as weekend safaris.

Room Tip: Rooms at the back overlooking the gardens of the neighbouring Jacaranda hotel are nicest.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, July 16, 2014
Dear Peterstearn,

Thank you so much for your very kind review following your extended stay with us at the Sankara. We have shared your compliments to all our staff who took care of you and your wife during your stay.

We do look forward to welcoming you back when next in Nairobi and thank you for choosing the Sankara as your home away from home.

With Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#9 Luxury Hotel in Nairobi
#11 Romantic Hotel in Nairobi
#12 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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