I stayed at this hotel before and after my Safari. The hotel is very nice, spotlessly clean with top notch service. Food was great and rooftop bar was a great place to hang out. The hotel is well located in the Westlands area of nairobi. It is walking distance to may shopping areas including a mall with large supermarket (The Sarit Centre) literally across the street from the hotel. The staff was very accommodating even when I wanted to have my hair braided, they helped me to find a salon and negotiate the price.
One point of improvement: We had requested and prepaid for a room with 3 beds a month before stay. The room wasn't set up when we checked in at 4:00pm. We would have liked a ready room with 3 sets of towels and 3 beds ready before we arrive.
This was quickly fixed by the staff and may have been an oversight as everything else was top notch. We had to go through metal detectors to enter the hotel but that helped me to feel more secure.