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“Pleasant stay, great staff” 4 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Hotel amenities
Ranked #10 of 102 Hotels in Nairobi
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Pleasant stay, great staff”
4 of 5 stars Reviewed March 18, 2014 via mobile

Two day stay at the Sankara while on business in Nairobi. Pleasantly surprised at the standard of the hotel, the staff were exceptional equivalent or better than many 5 star Hotels I have stayed in. The bed- was exceptionally comfortable and room well appointed for the business traveller.

Breakfast buffet catered to all tastes the highlight being freshly made Kenyan coffee, a great start to the day.

Would highly recommend for business travel.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, March 19, 2014
Dear SEM948,

Thank you for your kind review.

We are delighted to note the high standards of service you experienced during your stay. Our Barristers’ will be delighted to hear your comments on our Kenyan coffee.

We hope you will be back to enjoy our hospitality and some more Kenyan coffee to start your days in Nairobi

With Warm Regards

Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Nairobi, Kenya
1 review
4 of 5 stars Reviewed March 17, 2014

it was worth my money, th gus at the pool bar were the best, they served me according to how i wanted. They have spacious, air-conditioned rooms all feature elegant, contemporary décor, a flat-screen TV, free Wi-Fi and tea-and-coffee making facilities which make you feel at home but mine didn't have a bath tab, their bed are cosy and well spread. if you have an occassion they are ever read y to put to your taste. The gym is awesome, i wish to go back again may be during this march

Room Tip: Corner suites are large and sunny
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, March 19, 2014
Dear Grace W,

Thank you so much for your gracious review. We are delighted to hear that you will be returning to enjoy our hospitality this March; and we are looking forward to welcoming you back.

Please do let us know if we can be of any assistance with your forthcoming stay.

With Warm Regards

Moshi Perera, General Manager
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Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 12, 2014

The service and friendliness of the staff is first class. Food on the hotel also very good and the facilities great. Awesome rooftop bar! But...it is clearly taking advantage of expats and business travellers and NOT value for money... Sadly

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, March 19, 2014
Dear GertdeBeer,

Thank you for sharing your feedback from your most recent visit. We appreciate your kind words about our service, the food and facilities.

We were concerned to note your comments about our product not being value for money and taking advantage of our clients. We do take the pricing of our products seriously and review this regularly versus the local market and equivalent 5 star hotels. I'm sure you will find that we are priced very competitively indicated by the high level of Nairobi residents that patronize all our facilities and outlets, specially the Sarabi rooftop bar.

We do hope that we have an opportunity to have you visiting us again soon.

With Warm Regards

Moshi Perera, General Manager
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2014

Spent time at the wine bar on the 7th floor in a Friday in February 2014 with friends. Pricy! The customer service was superb; real Kenyan hospitality - the only thing that makes the place special (for me). Oh, the band was quiet 'engaging' as well.

Stayed March 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, March 12, 2014
Dear Jackie O,

Thank you so much for your kind comments; and we are pleased that you had an enjoyable time at Sarabi Pool and Supper Club on the 7th floor.

We are committed to offering the best to our guests; and have a carefully selected selection of Cocktails, Single malts and wines. Our wine list has a large variety of labels not available in the local market outside of Sankara.

We do look forward to welcoming you back to enjoy a little more of the jazz on Fridays and Saturdays and movie nights on Sundays evenings.

With Warm Regards


Moshi Perera, General Manager
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Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 4, 2014

For the cost, the Sankara falls way short. The staff at the pool are slow and indignant. I stayed there twice in the last month. My first room was well taken care of. The second was barely cleaned each day and required a couple of calls to maintenance upon arrival. The breakfasts are disorganized, it's practically impossible to get your toast, eggs and bacon all warm and on the plate at the same time. Service is slow. The tea is ALWAYS lukewarm no matter where you order it. I could go on but you get the picture.

My wallet was stolen while by the pool in the afternoon. While this is not the hotel's fault and they were very concerned and understanding about it, just be aware of your surroundings and your stuff.

Room Tip: The good room I had was on the fourth floor. Avoid the third floor if you can.
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
254 reviews 254 reviews
114 hotel reviews
Reviews in 122 cities Reviews in 122 cities
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed March 3, 2014

Not the cheapest option, but a good choice if you can afford it. The public spaces are beautifully decorated, breakfast is excellent, service is consistently good, and the rooms are comfortably furnished. I also appreciated the friendly but thorough security and the good food at all the dining places in the hotel, notably the open-air area surrounding the pool up on the 7th floor. Other positives are the Sarit Mall next door, with supermarket and good gift store (stop by the Banana Box for all your souvenirs) and the nearby Mediterranean Restaurant. I must note, however, that the rooms (including drawers and closet space) are smallish -- fine for one person, but perhaps a little snug for two.

Room Tip: Ask for a room facing the front of the hotel for a better view. Stay away from the 6th floor, as noi...
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, March 11, 2014
Dear Wanderlust777,

Thank you so much for your amazing review.

We are happy to hear that you had a pleasant stay; and we look forward to welcoming you back in your next visit.

With Warm Regards,


Moshi Perera, General Manager
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Nairobi, Kenya
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2014

Had a waiter grab the menu off my hands and couldn't let me order at all... only to later find out that he's the Bar manager at the Gallery. Never have I seen such a rude manager to a customer. They have good food and a nice selection of Wines and Whiskeys though! Better be ready to deal with rude staff from top to bottom in their chain!!

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, March 11, 2014
Dear BwireLaban,

Thank you for taking the time to share your valuable review.

Your experience as described is not characteristic or in keeping with the level of service our staffs strive to provide, and we apologize that your visit to the Gallery did not live up to our usual standards. Your invaluable feedback has been shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.

With Warm Regards,

Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Nairobi
#5 Spa Hotel in Nairobi
#7 Luxury Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#13 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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