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“Style and comfort in Westlands” 5 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Hotel amenities
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Festive Season Special
Ranked #13 of 111 Hotels in Nairobi
Baltimore, Maryland
Top Contributor
257 reviews 257 reviews
115 hotel reviews
Reviews in 123 cities Reviews in 123 cities
141 helpful votes 141 helpful votes
“Style and comfort in Westlands”
5 of 5 stars Reviewed March 3, 2014

Not the cheapest option, but a good choice if you can afford it. The public spaces are beautifully decorated, breakfast is excellent, service is consistently good, and the rooms are comfortably furnished. I also appreciated the friendly but thorough security and the good food at all the dining places in the hotel, notably the open-air area surrounding the pool up on the 7th floor. Other positives are the Sarit Mall next door, with supermarket and good gift store (stop by the Banana Box for all your souvenirs) and the nearby Mediterranean Restaurant. I must note, however, that the rooms (including drawers and closet space) are smallish -- fine for one person, but perhaps a little snug for two.

Room Tip: Ask for a room facing the front of the hotel for a better view. Stay away from the 6th floor, as noi...
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, March 11, 2014
Dear Wanderlust777,

Thank you so much for your amazing review.

We are happy to hear that you had a pleasant stay; and we look forward to welcoming you back in your next visit.

With Warm Regards,


Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Nairobi, Kenya
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2014

Had a waiter grab the menu off my hands and couldn't let me order at all... only to later find out that he's the Bar manager at the Gallery. Never have I seen such a rude manager to a customer. They have good food and a nice selection of Wines and Whiskeys though! Better be ready to deal with rude staff from top to bottom in their chain!!

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, March 11, 2014
Dear BwireLaban,

Thank you for taking the time to share your valuable review.

Your experience as described is not characteristic or in keeping with the level of service our staffs strive to provide, and we apologize that your visit to the Gallery did not live up to our usual standards. Your invaluable feedback has been shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.

With Warm Regards,

Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 20, 2014

Before I write this review, let me say I travel the world on business and stay in many hotels, my family have lived in Kenya most of their lives and have been in the travel industry running safaris.

I recently had two clients staying at the Sankara, I will not be recommending it to anyone in the future.

This hotel could be anywhere in the world, there is no Kenya love in this hotel, it is just a big clinical box with standard as per rooms.
The security staff on the front door were by far the friendliest, reception staff were not particularly helpful and my clients had to ask to zoo the manager a number of times as the staff were unable to deal with the issue.
They tried over charging and generally messed the booking around, even attempted to say they had no rooms at the original price quoted and offer a more expensive room!!!!

Restaurant staff i would suggest lacked training in service and communication skills, food always seam to take an age and on a number occasions the order was wrong.

Extremely over priced and very expensive food… Not worth the money...

My clients did not enjoy the experience, it's a horrible clinical and unfriendly place, it may be new and it may be the place to conduct business..

I would recommend way before Sankara, the Fairview, Norfolk or the Serena….or if you want luxury and can afford it for $550 you can have a stunning room at the Giraffe Manor….

Room Tip: Add a tip to help travellers choose a good room!!!!! Go somewhere else
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 25, 2014
Dear Steve C,

Thank you for taking the time to post your review.

Naturally we are disappointed to note your comments. I have shared the comments with the team to see how we can improve on what your clients experienced.

I can only put this as isolated stay and experience. As you can see the other reviews on the hotel from other travellers highlight the Kenya hospitality, quality and level of service.

We do hope that you will afford us an opportunity to restore your faith in us with the service experience we have become known for.

With Warm Regards

Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 20, 2014

My first stay at this hotel. On checking in late at night after a very long flight I was shocked to hear that my suit case needed to be opened right in the lobby (albeit on the side) for security check. To my surprise the staff was rummaging through my clothes and other personal things with BARE hands ! This is just incredible and unacceptable !. Had they put on disposable gloves I would definitely not have any problem. It is for my own security that searches are carried out on everybody.

Apart from this unwelcome incident the hotel is fine. The room was clean. The personnel were courteous. Breakfast ok. Meals were on the high side. The gym was wll equipped. The room rate was somehow high compared to other hotels in town centre. It is OK for a short business trip only.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 25, 2014
Dear clearsea51,

Thank you for taking the time to share your experience with trip advisor.

Please accept our most sincere apologies for the security incident. Our security staffs have been issued with gloves for the search process which clearly is a shortfall from our team. The security Manager is taking the matter up to ensure the gloves issued are used at all times.

The searches are necessary in the interest of the safety and security of all our guests. The hand search is a temporary measure as we are expecting delivery of x-ray machines to take over this process in the coming month.

We do look forward to welcoming you back soon to experience a much improved search procedure with the machines.

With Warm Regards,

Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Coldfield, United Kingdom
Top Contributor
242 reviews 242 reviews
74 hotel reviews
Reviews in 74 cities Reviews in 74 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed February 17, 2014

A lovely hotel, with great service meeting every business travellers needs. The only downside is that it feels a little modern and without any real African flavours, but there is plenty of that outside the front door.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 25, 2014
Dear Davidh 1977,

Thank you for your review on tripadvisor.

We are delighted that you found our facilities meets business travellers needs. The design was carefully undertaken to give the modern feel incorporating a feel of the New Africa. We do have an extensive collection of East African art and flavours subtly incorporated in various aspects of the hotel in art, sculptors and colours in décor to the turn-down Sankara Seven encompassing crafts of Africa.

Please do let us know what African flavours that you would have liked to see in the hotel. Your feedback will help us improve on our facilities to meet our client expectations.

With Warm Regards,


Moshi Perera, General Manager
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Paris
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 17, 2014

For years I've been staying at the Serena or the Intercontinental when on business in Nairobi but wanted to try the Sankara because I'd heard so many good things about it. And it is an excellent, world class hotel. It is modern, sleek, functional, with a solid lounge and restaurant selection and by far the best trained hotel staff I've come across in Kenya.

However, the gym is simply not up to international business hotel standards. It is almost an afterthought in a hotel where everything else from the decor to the service is world class. For serious business travelers like myself who spend up to six months a year on the road the exercise facilities are often the most important thing I am looking for in a hotel after price and location. The Sankara gym is small, has a very limited amount of aging, poorly maintained equipment, and no sauna or steam room and the pool is really not big enough for swimming laps.

It is unfortunate because everything else about this hotel is so well done, designed and thought out but I guess I'm back to the Serena when next in Nairobi.

Room Tip: The Firewalls on the wifi system are quite heavy. Call the IT guys if you are having trouble sending...
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 25, 2014
Dear mpk17,

Thank you for sharing your feedback from your most recent stay with us. We appreciate your kind words about our hotel’s overall design and ambiance, and trained staff.

I am sorry to hear that the Gym is not meeting your expectations. Please accept our apologies for the sauna and steam rooms not being operational due to maintenance during your stay.

We hope that you will be returning to the Sankara soon and we will look forward to you returning; for our facilities ambience and staff until we can find a solution to expanding our Gym offering.

With Warm Regards,


Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danbury, Connecticut
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2014

The Sankara property itself is beautiful, clean, and well maintained ... and the restaurant selections and Club Lounge service are very very good. The rooftop bar and pool are truly first rate. BUT, beware that the WiFi internet connections are severely throttled ... both in the Lobby area and individual rooms ... such that even common e-mail connections are slow slow slooooow. By the time you're able to connect with your VPN or gmail account, you'll likely get timed out again and again. The WiFi is free ... but the bandwidth is simply ridiculous ... a complaint shared the entire week of our stay by several of my business colleagues also staying at the Sankara. It's a shame that such a beautiful and service-friendly property has such limited and frustrating IT connectivity.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, February 18, 2014
Dear John0225,

Thank you for your review and the gracious comments about our property, the restaurants, the club lounge facilities, and the roof top bar - Sarabi.

We sincerely apologize that you experienced difficulty with internet connectivity throughout your stay. We did experience some interruptions from our Internet service provider the week of your stay.

Your feedback has been shared with our IT team, and we are currently looking at ways of improving the internet services further.

With Warm Regards,


Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Nairobi
#8 Spa Hotel in Nairobi
#9 Family Hotel in Nairobi
#10 Best Value Hotel in Nairobi
#10 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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