Before I write this review, let me say I travel the world on business and stay in many hotels, my family have lived in Kenya most of their lives and have been in the travel industry running safaris.
I recently had two clients staying at the Sankara, I will not be recommending it to anyone in the future.
This hotel could be anywhere in the world, there is no Kenya love in this hotel, it is just a big clinical box with standard as per rooms.
The security staff on the front door were by far the friendliest, reception staff were not particularly helpful and my clients had to ask to zoo the manager a number of times as the staff were unable to deal with the issue.
They tried over charging and generally messed the booking around, even attempted to say they had no rooms at the original price quoted and offer a more expensive room!!!!
Restaurant staff i would suggest lacked training in service and communication skills, food always seam to take an age and on a number occasions the order was wrong.
Extremely over priced and very expensive food… Not worth the money...
My clients did not enjoy the experience, it's a horrible clinical and unfriendly place, it may be new and it may be the place to conduct business..
I would recommend way before Sankara, the Fairview, Norfolk or the Serena….or if you want luxury and can afford it for $550 you can have a stunning room at the Giraffe Manor….