Solid business hotel. Not quite 5 star, but probably a solid 4.5 stars. Could be anywhere in the world, to be honest, other than the odd African picture or carving.
Had a few issues on inconsistent service but each time I complained they did something to make up for it which is as good as one can expect I suppose. This would range from not picking up my shirts for pressing (got one pressed for free) to house keeping chucking away my contact lens case (they replaced it but after I called and chased a few times) to various other things.
Acceptable gym, excellent spa with a simply outstanding massage from the Indonesian masseuse. Roof top pool is small - more for show rather than swimming in. But the pool bar is excellent at night for relaxing on a Fri evening. Great friendly vibe, good cocktails, good band.
The room service menu is rather limited - do pop out to the restaurants on the 1st floor and roof top - you get much more choices. You might also be able to ask for food to be delivered to your room - I didn't test this.
Overall I would stay here again given their efforts at service improvement. Well done.
- Official Description (provided by the hotel):
- Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TravelClick, Cheap Tickets, Orbitz, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Sankara Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sankara Nairobi Hotel Nairobi