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“Great Hotel, Great staff” 5 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Hotel amenities
Ranked #13 of 125 Hotels in Nairobi
Certificate of Excellence
wirral
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Hotel, Great staff”
5 of 5 stars Reviewed January 19, 2014

From walking in to walking out I had no complaints , food good service great Gym good. The staff should be commended on their service ethos which reflects on the management of the hotel.
The really nice touch are the figures left on your pillow instead of chocolates 'class'

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, January 21, 2014
Dear blacktorch,

Thank you for your very kind words describing the Sankara facilities and services.

We are so thrilled that you enjoyed your most recent stay with us and your words serve as an inspiration for the team to strive to improve on the service delivery further.


We hope you travels will bring you to Nairobi again soon, as we are looking forward to welcoming you back!

With Kind Regards,


Moshi Perera, General Manager
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513 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Durban, South Africa
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 12, 2014

I have been travelling to Nairobi since 1998 and have stayed at many hotels in the city. This is by far the best. Its modern and finished to an excellent standard. The rooms have free wifi, flat screen TV, mini bar, air conditioning and huge comfortable beds. There is just nothing to fault. Check in was a pleasure and there was a nice welcome bowl of fruit in the room to greet me. The decor is superb throughout the hotel and its finished to a very high standard. Breakfast is a splendid buffet and you can choose to sit inside or outside. The price is about the same as many of the other hotels and this one knocks spots off them so I would highly recommend it.

Room Tip: Rooms at the front of the hotel look nicely out into the city
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, January 14, 2014
Dear Graham D,

We are humbled by your most gracious comments on your most recent stay with us!

Thank you so much for the kind words which will be a source of further inspiration for our team.

We are delighted that you enjoyed your stay with us; and we are looking forward to hosting you again in your next visit to Nairobi!

With Kind Regards


Moshi Perera, General Manager
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2 reviews
5 of 5 stars Reviewed January 8, 2014

It was just an amazing hotel!! Very clean and the staff was very nice! The chef was great and prepared good food. The rooms were nice and clean and I loved the modern feel with the bathroom. The pool was amazing, with a nice view of the city in the infinity pool! I had a great time!

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, January 14, 2014
Dear Princesslsana,

Thank you for taking the time to write your review dated 8th January 2014.

We are very pleased that you enjoyed your stay with us; and had a great time at our hotel!

We are looking forward to welcoming you back in the near future.

With Kind Regards


Moshi Perera, General Manager
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Vancouver, Canada
2 reviews
3 of 5 stars Reviewed January 7, 2014

Good hotel and very executive modern rooms. their breakfast has variety and menu is comprehensive. Unfortunately, I think they shall need to work on the staff especially in the restaurant and Housekeeping. Thy seemed to be unhappy and not really motivated. A good place, Just improve service delivery.

Room Tip: Our room was comfortable and the rooms facing the mall have better view
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Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, January 14, 2014
Dear Connor A,

Thank you for taking the time to write your review dated 7th January 2014.

Your feedback will go a long way in helping us improve on our services that we provide to our guests.

We hope that you shall accord us another opportunity to host you in the near future and extend our personalized service with the authentic flavour of the new Africa!

With Kind Regards


Moshi Perera, General Manager
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USA
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 3, 2014 via mobile

I've stayed at many upmarket hotels in Nairobi over the years but, I've found my new favorite. Check in was smooth, the staff remembered your name and preference from news papers to milk with your coffee, rooms well laid out with work desk, nice amenities such as bath robes that you would really wear, bath products of excellent quality the kind I buy in shops in New York also the breakfast buffet included in room price was delicious with interesting selections including Lamb sausage and real fresh juices, pineapple and mint, carrot and ginger just to name a few.
The hotel is a short 2 min walk too main shopping malls and some of the best restaurants in westlands, so check out sankara when your in Nairobi.
Date of my stay, December 13/15 2013

Stayed December 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, January 6, 2014
Dear Tintinbluelotus,

Thank you for taking the time to write your review dated 3rd January 2014.

We are very delighted that you enjoyed the facilities in our hotel.

We do look forward to welcoming you back at Sankara Nairobi very soon.

Thank you for choosing the Sankara to be your home away from home during your visit to Nairobi.

With Kind Regards



Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
zürich
Level Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed January 3, 2014

we stayed there for 3 nights. it was very clean, the staff was very friendly, and the breakfast buffet was great.
but it was overprice. we thought it was 170 $ but we had to pay a lot of taxes so the price was per night 220$ per night and this was way to mutch

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankara N, General Manager at Sankara Nairobi, responded to this review, January 6, 2014
Dear Muriel33,

Thank you for taking the time to write your review dated 3rd January 2014.

We are very pleased to note that you enjoyed the facilities and our buffet breakfast in our hotel.

Our rates offered are usually based on room only excluding 28% taxes, which are statutory.

However for the festive period we do have a promotional rate that goes on until 17th January 2014, which includes breakfast and taxes.

Thank you once again for taking the time to share your feedback and we do look forward to welcoming you back at Sankara Nairobi very soon.

With Kind Regards,



Moshi Perera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 2, 2014

I have used this hotel many times, and I'm still a fan. The rooms are well presented, great linen and very clean. The hotel offers great restaurants with a good variety of food. Absolutely love the champagne bar and the spa on the top floor.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Nairobi
#10 Family Hotel in Nairobi
#10 Romantic Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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