I have stayed at the Sankara 3 times over the past several months for business. There is never a question of where I will stay in Nairobi because of the excellent and helpful service of this dedicated and friendly staff. The hotel is conveniently located. Serene and comfortable rooms (especially on 2nd floor, overlooking the pool next door), very good business facilities, and excellent food (insane dessert bar, lovely cold drinks). From reception to rooftop the hotel is well appointed and comfortable. But what really makes the Sankara special is the staff - always professional, accommodating and eager to help. On one occasion, my colleagues and I had a 3 a.m. departure, and the staff arranged breakfast to go for us. On another, our trip was extended, and the staff did their best to try and find rooms for us for the duration during a very busy time. They even offered to check at the hotel next door on our behalf. On another occasion I was ill (nothing to do with Sankara) and the chamber maid came to check on me at turn down, saying she had heard I was ill and was there anything she could do for me. Last minute arrangements were made for us to make use of the board room when we discovered this was needed - a lovely space, rental included good food service at reasonable rates.The clientele appear to range from safari go-ers and tourists to business people from all over the world, including Kenya. And, the soapstone animals. As others have mentioned, this is a very sweet touch, and a much anticipated souvenir by my son when I return home. Highly recommended.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 6, 2013
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Thank you for taking the time to write your review dated 3rd September 2013.
We are always pleased to hear from our guests and more so with your gracious compliments about our service, staff and facilities.
As the entire team at Sankara Nairobi care deeply about our guests’ convenience and comfort, your kind words will only motivate to further exceed your expectations.
We do look forward to welcoming you back at Sankara Nairobi very soon.
With Kind Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.