Overall, this was a very nice stay for business purposes. It's quite a busy area, so it wouldn't necessarily be my top choice for a vacation/personal stay, but it was a good place for people to come meet us and relatively central (meaning equally long time sitting in Nairobi traffic!) to all our outside meetings. Staff was generally friendly and helpful. Lots of small seating options on the mezzanine which are not too busy in the mornings and we often took a table in the bar for our meetings and just kept ordering coffees - and the coffee and bakery was quite good. The rooftop pool/bar is a nice place for a drink, but defintiely more of a "see and be seen" scene than a pool for exercise. The gym is small but adequate, though a bit warm. Hotel food and drinks are expensive, but that, I guess, is to be expected. It is just across from Westlands Mall which offers lower cost options. The room was nice, well-appointed, very comfortable bed and a mini fridge and safe in standard rooms. I only had a couple of issues during my stay. First, the previous guest had left the safe locked and it took many many calls and visits with maintenance before it was able to be fixed. Second, there was some confusion about our room rate. When booking we specifically asked for the room rate including breakfast. However, after we checked in we were told that breakfast was not included in the room rate. We showed the e-mail correspondence which specified breakfast, but the hotel insisted they would charge us an additional $20 per day for breakfast. I could never eat $20 worth of food first thing in the morning, so we just skipped breakfast. Not a big deal, but the lack of clarity or willingness to stand by the quoted rate was a little annoying. Finally, my last day there I thought I would take advantage of the steam and sauna rooms before getting on the long, dry 22-hour trip home. I was in my towel and heading out of the locker room section and over to the toilet/shower section to shower before heading into the steam room, and was surprised to find a gentleman relieving himself in the women's toilet - with the stall door open! I think the problem here is that the locker/shower/steam room is also the toilet for the rooftop bar and the men's and women's facilities are just across from each other, meaning you get some people who have perhaps had a bit too much to drink wandering into the wrong facility. While I can understand how this might happen, it was a little disturbing and pretty much ruined my plans for a relaxing sauna. I will likely return to this hotel because it is very convenient for business, and the rooms are nice, clean and confortable, but I would suggest that the hotel look into ways to better control for the bar patrons.
Ask for a room at the back as opposed to overlooking the noisy traffic and construction out front.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.