I checked in to the hotel after moving out of Serena. I was told a lot of good things about this property, however I was so disappointed by the lack of service standards and clear thinking by the staff and even duty manager.
I had checked in the morning and dropped my bags at the check-in desk to be dropped in my room. Left for my office from the reception. Had a late night flight to catch and some official dinner to attend with senior management of my company. Once I reached my room in the evening and was getting ready to take a shower, realised my bags were missing from the room. I called the guest services, they said it will be up in a few minutes. Kept waiting for 20 minutes and no sign of my bags. After repetitive calls 5 times, still the bags were not delivered. Once I crossed the 1 hour mark u just asked for the duty manager over the phone and have him my piece of mind. The bags did turn up after that. However, I asked the bell boy to send the manager to the room, but no sign of him. My bosses were waiting for me for dinner and here I was waiting for my bag.
Went for the dinner which I could only be there for 15 minutes as I had a plane to catch after that.
No sincere apology. I had to return back to Nairobi in 2 days time for a 7 day trip and had confirmed Sankara to my administrative staff. However after this experience I just took myself to my old and trusted Fairmont Norfolk. They never go wrong with the service.
- Official Description (provided by the hotel):
- Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TravelClick, Cheap Tickets, Orbitz, Venere, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Sankara Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sankara Nairobi Hotel Nairobi