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“Stylish hotel, but could still do better.....” 4 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Hotel amenities
Ranked #12 of 96 hotels in Nairobi
Lewes
Top Contributor
105 reviews 105 reviews
63 hotel reviews
Reviews in 67 cities Reviews in 67 cities
130 helpful votes 130 helpful votes
“Stylish hotel, but could still do better.....”
4 of 5 stars Reviewed April 19, 2013

Arriving for the first time in Nairobi can be a shock. After a tiring eight hour, overnight flight from London all one wants to do is get to a comfortable, air-conditioned hotel. So sitting in traffic chaos for nearly an hour as one inches away from the international airport in suffocating heat can temper one's enthusiasm.

Even when our cab arrived we had one more delay, which was an airport style security check in meaning that off, again, came the belt, watch and out with the laptop. At last I was checked in.

My room was just what I had hoped for. Up on the sixth floor it was spacious, had lots of storage, a big, soft comfortable king-sized bed and both a deep bath and a large shower. I was told that if I wanted to I could even use the executive breakfast room, although quite why I should only want to watch executives eat breakfast whilst their mobile phones trill every 20 seconds I cannot imagine. The breakfast room downstairs serves a very fine buffet breakfast and seemed entirely executive free which was great as far as I was concerned.

So far all very, very good. So it must be time for a couple of quibbles and, indeed it is. First off, there is a splendid bar up on the roof where one can sit and chill near a pool and where cocktails, champagnes and a huge selection of wines and spirits are available. It is chic and expensive, but my colleague thought that we deserved a few gin and tonics in order to unwind after our long trip.

When it came time to settle our bill we found that we had been served doubles so that our three gin and tonics each weighed in at around £75 ex service, which had a sobering effect on our otherwise delightful hour up on the roof. I would have liked to have been asked if I had wanted singles or doubles and should have been.

Secondly the buffet dinner is as poor as the breakfast is excellent. Stone cold plates, luke warm roasts and sorry, stone cold vegetables make dinner a meal that one would not wish to repeat. There is, mercifully, an entire room devoted to a sumptuous dessert selection which is as delicious as the starters and main courses are poor.

The Sankara should be an undisputed five star hotel. Its staff are all helpful and friendly and the accommodation is first class even if the location feels a bit on the fringe of city life. But the feeling that I had been overcharged deliberately and a cold meal means that I can only give it four.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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London
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 15, 2013

My first trip to Nairobi made all the more enjoyable thanks to the Sankara. Very friendly staff, excellent, comfy rooms. Service in the bar / cafe a little hit and miss at times and it would have been nice to have got to taste some Kenyan rather than international food in the hotel's various eateries but overall Sankara is a great hotel.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Armagh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2013

My wife and I are British citizens, residents here in Kenya. With us both being teachers we wanted an extremely relaxing holiday during our Easter holidays to recharge the batteries, so we decided to come to the Sankara for 5 days.

We are arrived at midday on a Wednesday and after calling a few days before hand we were given our early check in as requested. We went to our room (a superior room) and it was beautiful. Extremely comfortable and a very cool feature of the rooms are the glass walls of the bathroom. An extremely comfortable room, very comfortable bed and plenty of complimentary bottles of water surrounding the room as well as fresh fruit. A great selection of tv channels including 5 sports channels showing all the top sport from around the world (a great plus from me)!

We slept extremely well the first night of our stay (probably the best nights sleep in a hotel I have had). When we woke the next morning we noticed that there was a leak coming out of the air conditioning shaft at the top, the floor was quite wet. I went down to reception to inform them. The very helpful lady on the desk rang the manager and they were extremely apologetic for the inconvenience this caused. Immediately I was informed that we were getting a two bedroom upgrade to a Junior Suite. This was extremely pleasing and the sign of top top quality service. I was told to go back to my room and pack our stuff and we would be moved immediately. From the time I went down to reception to tell them about the leak it was only 30minutes until we were in our new room. The Junior Suite was a beautiful room and was much appreciated.

The gym in the hotel is of a good standard. A decent range of free weights as well as good quality treadmills (technogym). One thing that would be a good addition would be spin bikes, rather than the usual exercise bike.

The pool area is beautiful and extremely relaxing. A nice touch at the gym/sauna and steam room was the free bottles of water that are given out.

The breakfast in the hotel was world class, the best range of food I have ever seen at breakfast and the food was of the finest quality. The Oriental restaurant was delicious and extremely fresh. The continental restaurant was excellent and was one of the nicest meals we have every enjoyed. The desserts in the hotel are phenomenal! The highest standard of dessert you would get from anywhere in the world.

Every member of staff in the hotel is very well trained and extremely friendly, polite and helpful.

I can't speak of this hotel highly enough. My wife and I have stayed in top hotels over Europe and beyond and this is without a doubt one of, if not the best we have stayed in. A true 5 star hotel and we will definitely be back.

If you ever have the opportunity to stay here please do! You will not regret it.

Room Tip: If you request a room in a quiet area of the hotel, they will help you out.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 5, 2013

One of the best of East Africa... super service, great food, affordable rooms, comfortable beds and premium furniture. Area is always great and close to most of business offices. I will definitely go back there for my next trip to Nairobi

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mombasa, Kenya
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 5, 2013

Stayed atf the hotel for business for one day and ,everything was excellent ,with friendly staff ready to assist,good facilities,rooms clean and spacious and easily accessible to the shopping center.Perfect place to stay.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 3, 2013

My husband took me to stay at Sankara for two nights for my birthday. We live in Nairobi so it was easy to find and we already knew about the local clubs and restaurants. Several times before we had been to the pool bar for drinks and appetizers.

This was the first time we actually stayed overnight. The room was clean, modern, and very nice. The two things that stand out the most to me were:

1. The Bed! It was so soft. The sheets and pillows were exceptional quality. I could have spent the whole two days in bed.

2. The Water Pressure! I probably took six showers. Anyone who lives in Nairobi has probably experienced a lack of water pressure, especially in the older houses like one one we live in. To me, this was a real treat!

We ordered room service. I had the beef fillet and a salad. It was delicious and cooked how I wanted it. We ate and had drinks at the pool. Also very nice. And we had dinner one night at the Thai restaurant. Breakfast was included for both of us with the cost of the room. It was a diverse and substantial buffet offering everything I could want.

We had a lovely stay and would definitely go back. The location is perfect if you want to go out to local clubs and bars. I recommend Sankara for business and for couples.

Final and cute touch were the little painted creatures on your bedside table. These were set out during the turndown service. Collect all seven!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cali, Colombia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2013

I stayed in this hotel with my husband while he was in business in Nairobi. I do not have anything but good comments about this place.
Starting with the room: It is very roomy, clean, the bathroom is modern and provides anything you may have at home: a scale, a magnifying mirror, etc, the bed is very comfortable and there is a working space just in case you need to work from your room.
Internet is free and available, with no limits all over the hotel.
Talking about the food... the hotel has an excellent selection. You can choose international cuisine, buffet, thai food.. and everything is delicious.
You can dine in any of the three restaurants or on the rooftop, which also has a nice Champaign bar with life music.
The service is excellent. All the waiters want to make the best of your stay and welcome you with a nice and big smile all the times.
Last but not least.... the hotel has a dessert bar that is the best! It is impossible to ignore it and every day the have the most appealing and exquisite selection. It seems that there is a very well trained patissier somewhere in the kitchen that is doing an excellent job!


Definetly I recommend this place, and will love to come back.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Nairobi
#6 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
#13 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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