I was invited to dinner in the restaurant by a friend and her daughter who had booked a table in advance. So we were a little taken aback when it appeared that the reservation had not been made, although the restaurant was luckily not full. We then ordered fresh drinks - variety of juice and vegetable mixes and these took quite a while after we had had to call a waiter to take our order. Then we had another wait as the food came- red clipper and two chicken dishes which were very well laid out and compensated for the wait. The dessert spread was an endless selection and so were the herbal teas soon after. Before we received our bill we heard the next table complaining about the time taken to take and bring orders so we were not alone.
It is a pity that the pace of service detracts customers from an otherwise very pleasantly decorated venue. We did have a word with our main waiter about the need to keep customers briefed on progress if there were going to be delays in service. He took it kindly. My friend's daughter summed up the evening by saying she had been there to eat on a number of occasions and also waited, the redeeming factor being that the food when it finally came was worth the wait.
- Official Description (provided by the hotel):
- Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more less
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- Also Known As:
- Sankara Nairobi Hotel Nairobi