Staff very attuned to customer needs, and very helpful. Business Center staff went out of the way to call an airline when online check-in was not functioning properly. Relaxing bars and very good breakfast spread. Prompt airport pick-up and drop-off, at a decent price. When I had to travel to Burundi and Tanzania for a couple of days, hotel cheerfully held one of my luggage pieces, saving me excess baggage charges. Walking distance to Sarit Centre and Westgate where the Arts Cafe and Nakumatt can be found. A good place to stay in Nairobi.