This is an excellent hotel. If you look at my prior reviews, you will find that I seldom give any hotel a 4 or 5. However, this hotel (based on the standards that I have seen and experienced in Kenya) deserves a 4 1/2. The following is a brief summary of the quality of this hotel.
Safety: This is on the minds of most travelers from Europe and the States. The drive up to the hotel opens your eyes to the security of this hotel. With the steel bars that rise from the ground to keep unwanted traffic out of the parking area and the metal detector at the entrance to the hotel, along with all the other security measures, it is quite a comforting feeling to know you can relax.
Registration and check out: Very simple. Did not take me long at all. The bellman was very informative regarding all that was available within the hotel.
Room: Excellent. The room was high quality and beautiful. It would be considered very nice in the States. Complimentary water bottles abound all around the room. Great shower. Enjoyed the TV speakers in the bathroom. Bed was extremely comfortable. My normal pet peeve is the pillows. I dread sleeping on hotel pillows. These pillows are one of the very few exceptions to the norm of hotel pillows. They were very comfortable. The air conditioner worked great. Slept soundly.
Restaurant: If there is any area where there needs to be improvement is in the menu selection at the restaurant. It leans towards being oriental type food but not exactly. This should be cleaned up a bit. The buffet that is available is very good however, at the price, can be too expensive to be reasonable. The deserts, however, are exceptional. Service is great.
Neighborhood: Across the one of the streets that borders the property, is a market area where you can buy some things at reasonable prices. There is also a mall down the street that is nice.
Location: If you have worked to do downtown, this is the place to stay. If you have someone to drive you around, then stay here anyway, whether or not you have work downtown. Being downtown, the biggest issue is the traffic. Whenever you plan to go somewhere via vehicle, plan to add extra time to your trip due to the terrible traffic around the hotel.
An area that seemed to me to be a bit confusing and a little disappointing was the confusion on what was included and what wasn't included with my room. I was upgraded to the "Club Level" floor and told that the spa, exercise room and the private dining area was available to me due to staying on the Club Level floor. However, when I went to the private dining area, the lady at the front desk said that I was not allowed to eat there because I was "only an upgrade" and had not paid the full price to be on the Club Level floor. This was disappointing, especially after I had been given a tour of the entire place upon my arrival. However, this didn't spoil anything for me.
Previously, I had stayed at the Tribe Hotel. It is also a very nice place to stay. However, without saying anything more about it, when I return to Nairobi, I will stay at the Sankara. It is a better fit for my tastes.