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“Epicly good hotel with exemplary service” 5 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Ranked #12 of 106 Hotels in Nairobi
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 24 cities Reviews in 24 cities
80 helpful votes 80 helpful votes
“Epicly good hotel with exemplary service”
5 of 5 stars Reviewed August 27, 2011

In my 20+ reviews I've never written one as good as this.

Look, it's expensive. It's eight times the price of the hotel I stayed in last night. But I returned here, having stayed last weekend also, because it's just unbelievably good.

Rooms are modern and immaculate with not a scuffmark on them. The window in the bathroom to allow you to watch telly in the bath (with in-bathroom volume control) reminds me of the Westin Sydney which was my favourite hotel a decade ago. Bed is unbelievably comfortable, doing that trick that refurbished Marriotts do of having an under-duvet/comforter, but it seems like there's memory foam in there somewhere too.

But it's the service here that gets to you. Everyone you meet seems genuinely friendly and helpful. I stay in dozens of hotels a year, but I only see this service perhaps once every two or three years - Taj Goa, Ritz-Carlton St Louis, Imperial Delhi, Gritti Palace Venice are other hotels I can remember that also exhibit this friendly understated excellence.

I came back from a late lunch to find my bed being stripped and all the linen replaced as they were performing a turndown service with slippers - I only checked in at lunchtime today and had dozed for a couple of hours. A call for a shaving amenity kit was answered within one ring, and turned up within two minutes.

The rooftop bar is amazing. Great place to take a date, or just hang out alone. There's a small pool there too, if you like that sort of thing. The gym looks amazing too - I really should go.

If you're looking for a top-class hotel outside of the big chains which in Nairobi appear to be trading on their global reputations hawking tired old rooms and lousy service, then your choices really come down to Sankara in Westlands and Tribe in Village Market (which is way off the beaten track, and only much use to you if you have business at the UN). I've stayed at both, and in fairness I think Tribe's rooms are slightly better (although at Tribe you'd better know your partner very well, as the toilet is open-plan to the bed). But on service there's absolutely no contest: Tribe's service was mediocre at best, whereas Sankara is truly world class.

  • Stayed August 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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413 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Dubai, United Arab Emirates
Top Contributor
92 reviews 92 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed August 22, 2011

a perfect oasis of pure luxury and outstanding service in Nairobi. Most certainly the best !

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Top Contributor
66 reviews 66 reviews
37 hotel reviews
Reviews in 42 cities Reviews in 42 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed August 21, 2011 via mobile

Probably the most enjoyable stay of many in Nairobi. And if you judge a property as to how they cope with a problem - and we had one - then I thought they coped admirably.

I've never really liked any hotel in Nairobi a lot but I found the Sankara to be good and comfortable and I shall be back their next month. A very pleasant experience.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York, USA
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 7, 2011

This is by far the most modern and best hotel. The service is great. Looked in a part of city where it is ok to walk you'll love staying here. Free WIFI and internet make it a great deal. The food isnt great but passable.

Room Tip: Take advantage of the complimentary water in the room
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  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kisumu, Kenya
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 4, 2011

Sankara is one of several top-notch hotels in Nairobi. Given the horrible traffic in the city, choosing a hotel often comes down to the location that you need to be in. For the Westlands area, this hotel is perfect. It is centrally located in that area, it seems to have very good security, rooms are comfortable with all of the amenities you could want, breakfast is great, and there is a very nice Asian restaurant in the hotel. Staff were extremely friendly and helpful, and the price is consistent with that of other top hotels in Nairobi. Overall a very pleasant stay, and I will return.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beirut, Lebanon
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 29, 2011

It was my first time in Kenya and I stayed there for 5 nights.
The staff are very good, food is nice and the club lounge is really relaxing.
It is a bit pricy, but I think this is the standard for 5-star properties in Kenya.

There is a 'Gipsy bar' next to it (1 minute walking distance). you cna watch a game and have a beer. Proximity is important for safety reasons.

Just one advise.. make sure you get your local currency with you and do not exchange currency at the receptionist. Better have your own.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 28, 2011

My wife and I stayed at Sankara on our wedding night. The reason for this is because of the location and reviews from other people. We had planned to stay for 3 nights, but we stayed for 4.

The first night we got there, we were in a room on the 3rd floor. It was about midnight, and we were both tired from the wedding. The staff had made a lovely arrangement on the bed with towels and rose petals all over the room. There was also a bottle of sparkling wine and lovely chocolate truffles along with a fruit basket.

I got into the shower, and 10 minutes later realised that the water wasn't draining properly. I got out and saw that the water had gone right to the front door and to the bedroom. We just placed towels all over the floor and didn't call room service as it was about 1am.

The next morning after breakfast we told the reception staff, and they managed to book us into a new room on the 4th floor. This room was similar, but with a larger bathroom.

The breakfast was good. A great selection of freshly baked breads and pastries. Cereals, pankakes, waffles, eggs any way you like and continental breakfast along with international selections.

During checkout, the hotel only charged us for 2 nights although we stayed for 4. We were impressed and thanked the staff for their service and comfortable stay.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nairobi
#7 Spa Hotel in Nairobi
#9 Luxury Hotel in Nairobi
#10 Romantic Hotel in Nairobi
#12 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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