We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great for business, Great for Holiday” 5 of 5 stars
Review of Sankara Nairobi

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Sankara Nairobi to your Saves list
Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Rate
Festive Season Special
Ranked #13 of 106 Hotels in Nairobi
Nairobi, Kenya
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Great for business, Great for Holiday”
5 of 5 stars Reviewed July 6, 2011

I had read various reviews on Sankara most of which spoke highly of the hotel and as such I went with high expectations. I must say I was not dissappointed on ANY level. The check in process was smooth, the hotel room absolutely fabulous. I do particularly like the fact that I could take a bath and watch / listen to the news or a movie at the same time. The food I felt was quite pricey (rightfully) given the ambience. But since I am very familier with Nairobi, I ate outside of the hotel all the time. The breakfast (approx $30) was worth every cent. The only thing missing was oatmeal. But other than that, it was PERFECT. I loved the fact that they gave 4 hours for breakfast time unlike other hotels which give 3hours or less. The gym, spa, pool, rooftop bar were all excellent. The general staff attitude was very good, always willing to help and act fast upon request. The hotel is situated in a very nice place right infront of the Sarit Centre Mall. Westgate Mall is also a walking distance so you could easily walk to the Art Cafe or for some shopping in these malls without "fear". Night life activities were also plenty, either at the roof top bar or in the very nearby spots like Bacchu's or Havana (again walking distance).

Overall, it is excellent for business, family or couples holidays. I would even dare recommend it for a honeymoon destination. Sankara definately deserves the listing on the Conde Naste 2011 "hot" list of hotels !!

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

421 reviews from our community

Traveler rating
    232
    141
    25
    13
    10
See reviews for
31
67
28
224
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Onsala
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 27, 2011

I stayed 10 nights and I have no complaint. All staff members did their job and the hotel is just great. Nice design, comfortable beds, excellent breakfast, great gym and a nice bar on the top.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
3 of 5 stars Reviewed May 14, 2011

In general this is a really great hotel in Nairobi Westlands. The people are friendly, the rooms are great and the hotel has an awesome rooftop pool and bar overlooking Nairobi.

Unfortunately, they seem to have some back office and staff training problems. In general it felt like after the first day the service deteriorated. During the stay we had double billing problems, trouble with the wireless access, video on demand simply does not work, although offered as a service. On a number of occasions the staff, although always ready with a smile, seemed to lack a level of training and professionalism one expects from this type of hotel.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 3, 2011

I stayed at the Sankara Hotel on two occasions in April 2011. On the last day of my first visit, i left some items in my room. My cell phone was left along with other items. I had left a suitcase with the hotel. I was returing for my second stay ten days later. I assumed my items would be safely returned. When I returned for my second stay I inquired about any items left in my room. They called housekeeping and very casually said only some clothes had been left, no cell phone. I was bothered by their lack of understanding. A day later I recieved a Welcome Back Letter stating that if they could do anything to please inform Guest Service Manager. It Had the name, but no email or telephone number. I called the front desk and ask them if I could talk to Guest Service Manager. I did not get a call from the guest service manager or the front desk. The next day I ask the front desk about the manager, he stated that she was busy. I went to work, but left my number, and said if she could please call me, no call. I came back from work and went to the front desk, finally I got to see the GSManager. I explain the incident and that I wanted them to check the records log and talk to the person who had entered my room. She assured me she would investigate and get back to me. Never got a call or any resolution on this matter. Very expensive $225 a night, on the weekend alot of working girls at the rooftop pool. Anyone can get in, just pay a cover charge. If you happen to invite one of the girls to your room, add another $75 dollars. They wont even tell you about the charge, they will just slip it into your bill.

  • Stayed April 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 21, 2011

Very pleased with this relatively new hotel - excellent service, well equipped and spacious rooms, excellent location, good food. They also have the Angsana Spa in the hotel, which I was extremely pleased about - it used to be my favorite when living in Sri Lanka, and it really lived up to its expectations. The roof top pool is great, and the loungy bar up next to it very nice.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagos, Nigeria
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2011

Great hotel, great service. Sankara is located at a very prime location in Westlands area in Nairobi. The rooms are very modern and nice and the staff is very helpful. Most of all it has an amazing spa.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 31, 2011

I travel extensively for work and have done so for the past 15 years. Hence I've seen "hundreds" of hotels in many different locations. Admittedly I tend to stay in the chain hotels such as IC, Hilton or Marriott, mainly to limit the research effort and since I should know what to expect (although that is clearly a hit and miss between the member hotels...)

I' d never heard of Sankara before and it was booked through one of our foreign offices. I assumed it'd be part of an Asian chain or what have you.

OK. They messed up the pick-up from the airport. But that was really the only let down during our stay.From then on it was stella performance all around.

The standard is second to none (alright except perhaps for some of the high-high end and select Dubai hotels). The only structural thing I reacted to was the fact that the ceiling was pretty low. I'm not even 5 10 and I could reach the ceiling with my hand.

Food selection for both lunch and dinner very good. I had breakfast in my room so cannot judge the breakfast buffet. What I got was delicious.

The gym is of a high hotel standard, too.

So the "bare" necessities are all covered from a pretty spoiled business travellers point of view.

What really makes the hotel outstanding though is the staff (and I presume management, I couldn't always tell who is who). I don't ever think I've been to a hotel where every single person was this friendly, from the maid through to the front desk management. Highly professional at all times, but still with a good sense of humour, approachable and always trying to help and make your stay better. I believe I had a similar experience once in the Conrad Bali, but nothing else comes to mind right now.

I don't get to go to Kenya very often. So now I'm only disappointed Sankara is not a worldwide chain after all....

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sankara Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Nairobi
#8 Spa Hotel in Nairobi
#10 Family Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#12 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Number of rooms: 156
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Venere, Odigeo, TripOnline SA, Cheap Tickets, Despegar.com and Tingo so you can book your Sankara Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sankara Nairobi Hotel Nairobi

Owners: What's your side of the story?

If you own or manage Sankara Nairobi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.