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“Teathing Problems?” 3 of 5 stars
Review of Sankara Nairobi

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Sankara Nairobi
5.0 of 5 Hotel   |   Woodvale Grove, Westlands, Nairobi 00606, Kenya   |  
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Hotel amenities
Ranked #11 of 96 hotels in Nairobi
Denver, Colorado
1 review
“Teathing Problems?”
3 of 5 stars Reviewed May 14, 2011

In general this is a really great hotel in Nairobi Westlands. The people are friendly, the rooms are great and the hotel has an awesome rooftop pool and bar overlooking Nairobi.

Unfortunately, they seem to have some back office and staff training problems. In general it felt like after the first day the service deteriorated. During the stay we had double billing problems, trouble with the wireless access, video on demand simply does not work, although offered as a service. On a number of occasions the staff, although always ready with a smile, seemed to lack a level of training and professionalism one expects from this type of hotel.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Los Angeles, California
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 3, 2011

I stayed at the Sankara Hotel on two occasions in April 2011. On the last day of my first visit, i left some items in my room. My cell phone was left along with other items. I had left a suitcase with the hotel. I was returing for my second stay ten days later. I assumed my items would be safely returned. When I returned for my second stay I inquired about any items left in my room. They called housekeeping and very casually said only some clothes had been left, no cell phone. I was bothered by their lack of understanding. A day later I recieved a Welcome Back Letter stating that if they could do anything to please inform Guest Service Manager. It Had the name, but no email or telephone number. I called the front desk and ask them if I could talk to Guest Service Manager. I did not get a call from the guest service manager or the front desk. The next day I ask the front desk about the manager, he stated that she was busy. I went to work, but left my number, and said if she could please call me, no call. I came back from work and went to the front desk, finally I got to see the GSManager. I explain the incident and that I wanted them to check the records log and talk to the person who had entered my room. She assured me she would investigate and get back to me. Never got a call or any resolution on this matter. Very expensive $225 a night, on the weekend alot of working girls at the rooftop pool. Anyone can get in, just pay a cover charge. If you happen to invite one of the girls to your room, add another $75 dollars. They wont even tell you about the charge, they will just slip it into your bill.

  • Stayed April 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 21, 2011

Very pleased with this relatively new hotel - excellent service, well equipped and spacious rooms, excellent location, good food. They also have the Angsana Spa in the hotel, which I was extremely pleased about - it used to be my favorite when living in Sri Lanka, and it really lived up to its expectations. The roof top pool is great, and the loungy bar up next to it very nice.

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lagos, Nigeria
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2011

Great hotel, great service. Sankara is located at a very prime location in Westlands area in Nairobi. The rooms are very modern and nice and the staff is very helpful. Most of all it has an amazing spa.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 31, 2011

I travel extensively for work and have done so for the past 15 years. Hence I've seen "hundreds" of hotels in many different locations. Admittedly I tend to stay in the chain hotels such as IC, Hilton or Marriott, mainly to limit the research effort and since I should know what to expect (although that is clearly a hit and miss between the member hotels...)

I' d never heard of Sankara before and it was booked through one of our foreign offices. I assumed it'd be part of an Asian chain or what have you.

OK. They messed up the pick-up from the airport. But that was really the only let down during our stay.From then on it was stella performance all around.

The standard is second to none (alright except perhaps for some of the high-high end and select Dubai hotels). The only structural thing I reacted to was the fact that the ceiling was pretty low. I'm not even 5 10 and I could reach the ceiling with my hand.

Food selection for both lunch and dinner very good. I had breakfast in my room so cannot judge the breakfast buffet. What I got was delicious.

The gym is of a high hotel standard, too.

So the "bare" necessities are all covered from a pretty spoiled business travellers point of view.

What really makes the hotel outstanding though is the staff (and I presume management, I couldn't always tell who is who). I don't ever think I've been to a hotel where every single person was this friendly, from the maid through to the front desk management. Highly professional at all times, but still with a good sense of humour, approachable and always trying to help and make your stay better. I believe I had a similar experience once in the Conrad Bali, but nothing else comes to mind right now.

I don't get to go to Kenya very often. So now I'm only disappointed Sankara is not a worldwide chain after all....

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wuhan
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 27, 2011

All round, a low stress experience, reliable service, and fantastic decor. The Sankara mixes Asian design influences with local African elements and creates a unique hotel experience - something which is often missing in a world of bland and functional utilitarianism.

My flight was early and I took less than 10 minutes to clear customs and had no baggage, but the driver was already there. The car was in top class, and the driving perfectly safe. Check-in was efficient - I wanted a room on the garden side, away from the road which wasn-t available, so while I had some dinner they made one available. Dinner was good, service was fine, choice was sufficient. It's probably not the best food in Africa, but it was good enough not to feel the need to go out.

There were problems with the Aircon in my room, but this was fixed in less than 10 minutes. The power did go out a few times, but not for more than a minute or so at a time. The bar on the roof was great, as was the pool. And the gym facilities were excellent - the staff even called me in my room to see if I wanted a private session as they had some time free.

On the occasions I left the hotel, taxi's (eco-taci's at that) were quickly organised, and were clean. They also waited for me to take me back to the hotel.

All-in-all, a memorable visit, if for nothing else than the fact everything worked, and it was stress free.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 22, 2011

My husband and I stayed at the Sankara Nairobi hotel March 11-19th and I must say that this hotel made my trip to Kenya!! The hotel is right in the heart of Westlands...there are tons of great lounges and wonderful restaurants..if you want Italian one night definitely pay a a visit to Meditteraneo which is 2 minutes from the hotel..it was delicious and very very reasonably priced as is most of the food items in my opinion are. Now to talk about our room----BEAUTIFUL! flat screen t.v. fully stocked mini bar..plush robes..turn down service..an amazing soaking tub..an electric scale in Ibs.. electrical cords that do not need transmitters...FREE internet with a very strong signal...housekeeping that delivers phone card minutes right to your room...a room bell...conceirge that absolutely make your stay fantastic and safe...whatever we needed they were able to provide..I volunteered at an orphanage the entire week I was there and getting back and forth to the hotel was a breeze and the doorman always checked on my return to make sure that everything went smoothly with the taxi! They had a taxi driver pick us up from the airport with a sign so that we recognized him too!
I am writing in a disjointed fashion because I am very excited to be writing this review!! Oh, and they have a pool on the 7th floor roof, a full gym..it was a grand hotel by African standards if I must say so! OH and they have a SPA!! what a great experience it was...and the spa was soooo cheap..for 12,600 KSH which translates to around 160USD I got a 3 hour pampering session...Ladies you know that usually at any nice SPA you pay at least $100 just for a 60 minute massage so the deal that they have going on with these spa packages at Sankara is unbelievable...I got a 60 minute FULL body massage, an 30 minute almond lemon Full body polish..and 30 minute face massage and 15 minutes lemon honey bath soak plus..fresh chilled tea, water and sliced watermelon!! it was fantastic!
They also have three restaurants in the Sankara, full room service which I used quite often and an amazing breakfast buffet that you can take advantage which was about 20 USD..to top off our trip we hired a taxi for a half day of service was 5000KSH =50USD and he took us to the Elephant orphange on the outskirts of Nairobi where we touched and saw up close and personal baby elephants and then we went to the Giraffe centre which was an absolutely amazing experience that you must do when you are here..the giraffes come right up to you and you can feed them hug them and even kiss them (if you have food to offer them,lol) and you must visit the Kazuri Beads store..the necklaces and jewelry are made by Kenyan women and they proceeds all go back to supporting them!

As you can see, I can go on and on about this trip..but if you want to visit Nairobi you should definitely consider staying at the Sankara..it was a fabulous experience where they really take care of you and you will feel safe..there are guards inside and outside of the hotel and someone is always on call to assist you in whatever you may need!

OH and one last thing..there is the Westlands Mall that is approximately a 10 minute walk from Sankara if you wanted to do some shopping!!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sankara Nairobi

Address: Woodvale Grove, Westlands, Nairobi 00606, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nairobi
#5 Spa Hotel in Nairobi
#7 Luxury Hotel in Nairobi
#13 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sankara Nairobi 5*
Official Description (provided by the hotel):
Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more   less 
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Also Known As:
Sankara Nairobi Hotel Nairobi

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