I stayed at the Sankara Hotel on two occasions in April 2011. On the last day of my first visit, i left some items in my room. My cell phone was left along with other items. I had left a suitcase with the hotel. I was returing for my second stay ten days later. I assumed my items would be safely returned. When I returned for my second stay I inquired about any items left in my room. They called housekeeping and very casually said only some clothes had been left, no cell phone. I was bothered by their lack of understanding. A day later I recieved a Welcome Back Letter stating that if they could do anything to please inform Guest Service Manager. It Had the name, but no email or telephone number. I called the front desk and ask them if I could talk to Guest Service Manager. I did not get a call from the guest service manager or the front desk. The next day I ask the front desk about the manager, he stated that she was busy. I went to work, but left my number, and said if she could please call me, no call. I came back from work and went to the front desk, finally I got to see the GSManager. I explain the incident and that I wanted them to check the records log and talk to the person who had entered my room. She assured me she would investigate and get back to me. Never got a call or any resolution on this matter. Very expensive $225 a night, on the weekend alot of working girls at the rooftop pool. Anyone can get in, just pay a cover charge. If you happen to invite one of the girls to your room, add another $75 dollars. They wont even tell you about the charge, they will just slip it into your bill.
- Official Description (provided by the hotel):
- Sankara Nairobi combines international five-star standards with personal service and the authentic flavour of the new Africa. ... more less
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- Also Known As:
- Sankara Nairobi Hotel Nairobi