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“Terrible hotel” 2 of 5 stars
Review of Sandton Palace Hotel

Sandton Palace Hotel
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Sandton Palace Hotel
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Taveta Rd, off Accra Rd | off Accra Road, Nairobi 00400, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #73 of 137 Specialty Lodging in Nairobi
Darjeeling, India
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Terrible hotel”
2 of 5 stars Reviewed October 6, 2013

Sandton Palace Hotel in Nairobi was the most terrible hotel we ever stayed in the last few years.
Location was bad, took us 3 hours from the airport to reach the hotel of course Nairobi traffic is partly to be blamed and the heavy rain... room was small and the bathroom even smaller so after shower the room would flood, restaurant was dark and noisy, will NOT recommend anyone.

Room Tip: Tip is never to book this hotel
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review, 3 weeks ago
Thank you for your feedback and our apologies for that experience. Please visit Sandton Palace again, we have made several improvements based on the feedback received from our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Nairobi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 17, 2013

I stayed at Sandton Palace for 3 nights in early August. As with many Nairobi hotels I have stayed in, the room itself was quite small with a very basic show/toilet en-suite and the furnishings very bland and basic. For a business traveller, this might be adequate purely for accommodation but I don't think it makes the grade for a tourist hotel. The location is quite close to the city centre but hidden in a street just off Tom Mboya street which, at all times from dawn until very late at night, is heaving with matatus and local buses and crowds of waiting passengers - making it something of an ordeal to navigate the poorly maintained sidewalks.
The TV offers about 10-15 channels of watchable fare, including some DSTV sports channels but I found the advertised wireless internet connection was completely inadequate and was unable to load up Yahoo's homepage, let alone read or send emails.
The hotel has a single, slow elevator to serve all of its floors, so you can find yourself waiting several minutes to finally get up to your room.
I later moved across to another hotel in Nairobi.

  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review, 3 weeks ago
Thank you for your feedback; please visit Sandton Palace again and see for yourself the improvements we have put in place.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kampala-Uganda
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 23, 2013

On my visit this June in Nairobi, I stayed my 4 nights at Sandton Palace Hotel located in the main business hub of Nairobi City, a walkable distance to all major business amenities around Nairobi.

Their room service is perfect with Instant hot shower, Telephone, Lockable Safe, Colored TV connected to digital cable , Bottled water, their rooms are elegantly appointed with a living room

I loved staying here for all my night at Sandton Palace Hotel and will consider it as my budget preference always while in Nairobi

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review, 3 weeks ago
Thank you for your feedback and hope you have visited us again and again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kisumu, Kenya
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 13, 2012

I have been there twice before. The location is easy to access, though non-residents need to take caution along the street leading to it in terms of security, if on foot. Can be accessed by a cab though. I loved the receptionists, friendly, helpful.

Restaurant is great, great service, good food. Rooms are big enough, beds are huge and comfy for a single room.

Nice sliding windows.

Bathroom is clean and sizeable, with hot water throughout..Has a safe in the room, the entrance door has a safety chain.

Two lounge chairs in the single room is a plus and with a dressing table.

Just need to check the shower curtains, a bit too long, messes up the bathroom. Hotel rates are good.

I love it. Too bad I lost the photos.

  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review, 3 weeks ago
Thank you for your feedback; we have taken note of your concerns. Hope you have visited us again and again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed January 10, 2012

This is not the hotel for anyone desiring a luxury stay, but it is perfectly safe, the staff are nice, and the rooms have free wi-fi and a television, and the bedding is satisfactory. It is located on a somewhat ominous-looking street in the business section, so probably not the best choice for first time travelers to Nairobi unless you are a bit adventurous. But if you are not fussy and want a good price (I negotiated a $60 price), and you just want a bed and somewhere safe with wireless, this is a good choice. The restaurant downstairs is surprisingly good (though I was approached by a prostitute in the bar). I feel completely safe here.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review, 3 weeks ago
Thank you for your feedback; hope you have visited us again to see the improvements we have made courtesy of the feedback from our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed August 12, 2011

We were charged $80 for the room and breakfast and this felt overpriced for what it was. The room was grubby (more than others in Nairobi in the same price range) and there was only a trickle of water coming out of the bathroom tap, and no water at all for the shower. Although I am sure that the bedding had been changed it looked as though it hadnt!
In our experience there were better hotels in Nairobi for a slightly lower price. However, on the plus side the breakfast was good.

  • Stayed July 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandton155, Public Relations Manager at Sandton Palace Hotel, responded to this review, 3 weeks ago
Thank you for your feedback. Our sincere apologies for that experience. We have made several improvements and hope you will consider to stay with us again when in Nairobi, Kenya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandton Palace Hotel

Address: Taveta Rd, off Accra Rd | off Accra Road, Nairobi 00400, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #73 of 137 Specialty Lodging in Nairobi
Price Range (Based on Average Rates): $
Number of rooms: 105
Official Description (provided by the hotel):
Sandton Palace Hotel is a 3 star hotel located in the city centre. The hotel is located in a very safe area and very quiet environment. The hotel has 105 en-suite rooms all connected with TV and Internet services. The hotel has 4 different conference halls which can accommodate a seating capacity of people between 100 to 240. The hotel has a gym with steam bath as well as sauna. ... more   less 

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