When we first arrived in Nairobi, we frequented Peppers regularly. The restaurant has an indoor and outdoor section. The outdoor section frames a huge sandpit which is hit with small kids. They have 2 attendants who watch and play the kids and ensure no one throws sand at each other!
The food is very average and the kids options are uninteresting and all deep fried. The service is slow but bearable.
Our first main issue happened during one rainy Saturday afternoon around 2pm, when we went for lunch with our kids. Besides the outdoor area, there is an indoor play room that is off limits and hardly unlocked. As it was raining outside, we decided to sit indoors for once, so that they kids could play inside. We were then advised that kids aren't allowed in the playroom, except during dinner service. Given that our kids were set on playing, we decided to go to another kid friendly restaurant around the corner.
We returned another day for dinner around 6pm, ready for our kids to enjoy the playroom and were shocked to be told that yet again the room could not be opened as it was still light enough outside! The manager/owner further explained that they prefer to not have kids inside as there is no minder. This was not an issue for us, as either my husband or myself was quite happy to stay with them but this was again not allowed.
I'm not sure what the issue is but there was a very apparent lack of prioritizing the customer! If you plan on visiting, go during a nice sunny day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 7, 2012
Thank you for your time to review of our restaurant. We are glad to hear you had a pleasant meal with us at Peppers. We at Peppers Restaurant Ltd always endeavor that all our customers are delivered with exceptional service, Food & standards. I would like to apologize what happened. Please do give us another chance to make you have a memorable time with us. We look forward to see you again at the restaurant. Many thanks Omar Ikram & team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.