My family has been going to grace house since 2005. The beauty is grace house is evident in the facility, the food, the wonderful trees and outdoor seating. However, the most beautiful thing at grace house is the staff. The manager, Margaret, has become a friend and is so good at hiring top quality staff. You will always have a clean room that has been kept tidy and you never need worry about your personal items. If you have valuables, there are safes at the front desk that the staff are more than happy to assign to you. This leads me to the amazing customer service. On this last trip we brought our 4 yr old son and each staff person treated him like their own. It was a joy to watch him interact with our good friends at Gracehouse.
Typically when we travel to Gracehouse in Nairobi we are with a group from A university in Texas of approximately 100 students. The staff not only has the ability to accomodate and feed them all with quality food and drink, but each participant on our trip feels just as cared for as I have expressed here.
If you are looking for a quality hotel with a caring staff that will not try to overcharge you, you should visit the Gracehouse. It also doesn't hurt that a large mall is walking distance next door to the hotel for any needs you may have. (by the way, I needed a scratch card for phone on two separate occasions during the night and one of the security guards went outside the facility and purchased them for me). Again, customer service is the key here. You will love Fred who is a chief over the staff, Ben, the head chef, and especially Margaret, the manager and owner.
I cannot wait to go back for my next visit!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.