First place that we stayed at when we landed in Kenya. Jessie is one of the owners, and she is a vibe! She will keep you entertained with story after story, if you give you a chance, of all the crazy things that travelers have done. I read the negative review of the backpackers, and I can state that there is hot water, however it is only between certain times (6-10 am & pm) and in the outside showers. There is an inside shower, but its powered by a solar heater, and does not keep that much hot water.

My only complaint would be the mattresses, some are more comfy than others... but there are lots more in the cup

Amazing hot showers, good food, reasonable prices for accomodation, food and bar, comfy beds, very clean showers,toilets etc... What else could you ask for? The owner Jessie is a star! She'll help you out and give you advice on al, things Kenyan. Wouldn't hesitate to recommend this place... Would be good if they got some wifi happening though!

I planned to stay at Upper Hill for five nights but left after two. The buildings and location were great, with very nice hot showers outside and comfortable beds in the tents. However, the food was inconsistent and a little pricey, and I had two major problems with this accommodation. First, I asked for a second blanket as a result of being a little cold the first night and was informed that they had no spares and would not take one out of another tent for me, despite the fact that only 2 of the (roughly 15) tents were occupied and it was 9PM at night. Second, I was woken up early both mornings by staff carrying out construction, and the consistent barking of three or four dogs, one of which was fenced in. I appealed to the staff at the reception desk to deal with the dog but they were unwilling. At this point, I asked to speak to the manager, who was then unavailable and un-contactable on her phone for the next two hours meaning that I was unable to communicate my disappointing experience to her before I left. This place has a lot of potential, but they need to improve their customer service and control the dogs better.

I've stayed at Upper Hill repeatedly over the last 3 years (about 5 times) and it feels like coming home every time! Jesse is amazing and even woke us up one day when we slept through our alarm and had to catch a bus! I will return every time I head to Nairobi. Only downfall is the lack of Wifi.