My partener and I stayed here for 1 night as a stopover in Nairobi, and I can honestly say I have never met an owner who is more rude. When we arrived we had to wait for the owner (a woman with long hair and lots of tattoos - I cannot remember her name), who rather bluntly listed off a series of rules whilst leading us to our room. We were shown to a cramped, overcrowded dorm room, in which the only spare beds were on opposite sides of the room. My partener then asked the woman if we could possibly stay in a different room, where we could at least stay closer together - a perfectly reasonable request seeing as we had passed other empty rooms. The manager then propmtly said "no, we dont do that". We were both a bit taken back by her blunt reply, and my partener asked her why we could not, as there were other rooms avaliable. The manager then became very aggressive, saying things like "we have a no bulls**t policy here, you wanna cause a problem?!" At this point I was completely taken back, and could see my partener was getting upset. I sais to the woman that I could not see what the problem was, as all my girlfriend had asked to do was see another room, to which the manager replied something about us obviously being troublemakers, and storming out. She returned a few minutes later announcing that there was no problem now, as she had called us a taxi and we would now find somewhere else to stay. This was not an option for us, as it was about 9pm, and there was no where else near by to stay. Worried at the prospect of having nowhere to stay during the night in Nairobi, I went to the desk to try and reason with the manager. She proceeded to make us appologise for 'being difficult', which we had no option but to do, before she allowed us to stay.
My partener and I are both in our early 30s, both proffessionals, and very polite. We are, and were not, in any way 'difficult', as the manager stated. Apparently it is too much to ask to have a look at a different room, even though you are paying for the service. The manager was an aggressive bully, and was obviously aware that we had nowhere else to go. Please stay away from this hostel, as not only will you experience this utterly unfriendly atmosphere, but you will also be putting money into the pocket of a very nasty woman. (We heard her shouting at several members of staff as well as turning 3 young girls away, even though they had booked in, becuase they had arrived after 10pm which is the hostel's 'cut-off time'. It was 10.15 when they arrived, and they left crying.)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.