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“Overpriced rooms, rude response to complaints” 2 of 5 stars
Review of Milimani Backpackers & Safari Centre

Milimani Backpackers & Safari Centre
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Milimani Backpackers & Safari Centre
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Milimani Road | P.O Box 21005-00505, Nairobi, Kenya   |  
Hotel amenities
Ranked #37 of 107 Specialty Lodging in Nairobi
St. Petersburg, Russia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Overpriced rooms, rude response to complaints”
2 of 5 stars Reviewed March 11, 2012

I stay the 2nd time it Milimani, this time in a "single room" of 5 sq.m. at 18$ - more like a kennel than a room. I was actually OK with it, given Milimani seemed to be a relaxed place, good to meet travellers.

I was unfortunate enough to make a complaint about smallish portion of curry I ordered. Following the complaint, receptionist Marie ordered the cook to make another portion for me, and added: "but don't take his orders any more, let him eat outside".

One finds such attitude at some backpacker's places... Just to make sure, that you'll find another place to sleep in Nairobi, better and with nice and polite personnel (both in the city center):

Downtown Hotel, Moktar Daddah Street, just opposite Nakumatt Lifestyle entrance: single 1800 KES, double 2200 KES. Rooms were renovated about a year or two ago, but some are still good (check different). Run by Muslims from the coast.

Terminal Hotel (mentioned in Lonely Planet) - just next building to Downtown. Rooms have not been renovated for a long time, but are OK for a couple of nights. Same price tag with Downtown.

  • Stayed March 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 10, 2012

I would like to warn people about Milimani Backpackers. It’s in the Lonely Planet Guidebook. As a hostel it is fine enough but I had a really negative experience with them. They have an area in the back corner next to the wall where people can camp. One evening I was lying down in my tent when a big thunderstorm came. The thunder was really close so I got out and went inside the hostel. Less than five minutes later I came back to check if water was getting in and I found my tent was covered in bricks. The wall had fallen on it. If I had been inside I would have died or been very seriously hurt.

My tent was destroyed and when I checked my new video camera I found the screen had been cracked. I found out later this was the 3rd time the wall had fallen and once before it had hit a tent but they still let people camp there.

I assumed Patricia, the owner, would replace or fix my tent and camera without any problem, just happy I was alive. But to my surprise she refused to pay a cent. After a heated argument they finally agreed to look for estimates. That was the beginning of a long fight to get some compensation. The played all kinds of games with me. They lied, they didn’t return my calls/messages/emails and they stalled me hoping I would give up. For awhile I stayed at the backpacker waiting for them and they refused to let me stay for free. In the end I finally got some cash four months later but only because I was so persistent. As for my tent they reluctantly gave me the cheapest old tent they had. It was useless against rain.

For this I would have to say do not stay at Milimani Backpackers.
I would recommend to stay at…

New Kenya Lodge (River Rd and Latema Rd)
-right in the center (close to cheap internet, Milimani charges 4X the price)
-lots of travellers
-cheaper
-actual hot showers (Milimani’s are hardly warm)
-offer cheaper safaris than Milimani and just as good

If you aren’t comfortable staying in the center then I would recommend
Upper Hill Backpackers (a bit far from town but very nice) or the Hostelling International Backpacker (near to Milimani)

  • Stayed March 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 10, 2012

this is a terrible place. everything is very overpriced, especially the safaris. the main objective of this place is to get your money. also, the rooms were not very clean, my friend had bites every morning which we suspect were from bedbugs.

  • Stayed June 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 24, 2011

Stayed here in September having arrived from Dar es Salaam.

The little cafe was good, although food seemed to be scarce, the barman was very helpful getting a SIM card etc

The rooms left a lot to be desired. I'd rung & booked a double, on arrival & was moved to a single. What a joke; the walls are paperthin, made of some sort of compacted plastic, there was barely room to get my luggage into the room & once it was in, getting to the bed was a gymnastic exercise! Freezing cold at night ... it wasn't a pleasant stay!

Toilet across the courtyard & shower in the main building where there wasn't anywhere to hang clothes, have privacy in the dirty, mouldy shower cubicle.

Reception staff varied from surly to very helpful & polite

Friendly dogs!!! But for the cost, it really wasn't worth it, there's better in NBO!

Room Tip: Don't take a single in the plastic box area!
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  • Stayed September 2011, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 13, 2011

My girlfriend and I had intended to stay at Milimani for three nights, but left after just one. We'd booked a double cabin, which is priced at $25 per night.

The site itself was fine, with decent sitting room and an ok bar area. Also, the staff at reception were friendly and helpful. However, the room we were given smelled strongly of damp, the walls were wet, the door was flimsy (and stuffed with tissue paper to fill the gaps), and the mosquito net had large holes and was streaked with blood. Having lived in a village in Tanzania for two months prior to our stay we definitely didn't expect luxury, and having popped our heads into other rooms before we left, we may have been unlucky being given the cabin in the very back left corner of the complex. However, the room was definitely not worth the $25 price tag so check your room before you take the key!

Our negative experience was a real shame as this place is in a central location and has a good atmosphere. We can't speak for other cabins, but the room we were given needs refurbishing if they are gong to charge the same amount per night as other campsites which have much better facilities. The showers at Milimani were also dirty and the toilets do not have locks on the doors.

For now at least, we found that a better option is Upper Hill Campsite. It's further out and will cost you $10 to town in a taxi, but has good, secure and clean cabins and tents, great food and a large compound.

Room Tip: Look at your room before you check in.
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  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2011

I had the best stay for two weeks in Milimani. The staff are really helpful and fun: Marie, Ruth, Mary, Patricia, Dan and Scooby, as well as all the others, are always up for a laugh and ready to listen if there's a problem. I will be coming here every time I go to Nairobi.

  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 19, 2011

I really enjoyed my stay at Milimani. Of all the hostels I stayed at in Africa, this was my favourite for chatting with other travellers. The beer is cheap, the food is good, and the rooms are ok.

They will hook you up with a (expensive) cab, or excursion. They will also hook you up with a bus to Arusha. I took it and it was great. Africa is a wild place if it's your first time. Be prepared to be blown away.

It does get quite cold at night so bring a warm sleeping bag. And bring earplugs for the various noises at night. The washrooms are pretty ghetto, but hey, it's a hostel in Africa.

The only really negative problem I witnessed was with the dog. My first night there a guy showeed up from Japan. He was just starting his trip. When he got there he leaned over to pet the dog and it bit him on the face. He had multiple puncture wounds, and a severly lacerated upper lip requiring stitches. Worst of all the owner said it was the 7th person it had attacked!

Go for a walk to town with a group. It's a pretty interesting experience. It's safe enough in the day, but you will be freaked out. At least I was.

Make sure you take a taxi here from the airport. I took the bus because it was way cheaper. But I was crapping my pants and then had to get a cab from downtown anyways.

Happy travels!!!

Room Tip: As always, look at your room before paying.
See more room tips
  • Stayed May 2011, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Milimani Backpackers & Safari Centre

Address: Milimani Road | P.O Box 21005-00505, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Restaurant
Hotel Style:
Ranked #37 of 107 Specialty Lodging in Nairobi
Number of rooms: 23
Also Known As:
Milimani Backpackers & Safari Centre Hotel Nairobi
Milimani Backpackers And Safari Centre

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