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“Worst ever” 1 of 5 stars
Review of Sentrim Nairobi Boulevard Hotel

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Sentrim Nairobi Boulevard Hotel
2.5 of 5 Hotel   |   Harry Thuku Road | PO Box 43436, Nairobi 00100, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #53 of 96 hotels in Nairobi
Belfast, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Worst ever”
1 of 5 stars Reviewed December 23, 2013

It began with the airport pick up which I arranged with the hotel as I was on my own and did not want hassled at the airport - transfer was on time but over priced and in a very smelly cab. Room in the hotel was very basic and not clean - something awful was smeared all over the bathroom sink, there were dead and alive cockroaches on the floor and the u-bend had never seen bleach! The desk staff tried to charge me a $20 deposit for the TV remote control and at that point I freaked. They backed down and I did not have to pay it but every time I left the room I put the remote in the safe because I felt it was some kind of scam. There was no A/C, just a fan and no mosquito net despite them flying about the room. You could not keep them out as the bathroom had an opening into the hall that could not be blocked so everyone walking in the corridor could hear what you were doing in the bathroom. Although Nairobi was not safe, I spent every day outside of the hotel grounds because I could not bear being stuck in the hotel! Food was better then expected but if you are leaving early on safari, selection is limited despite their stated opening hours (the staff are all occupied having their own breakfast in the kitchen). The pool is nice (unheated) and as the hotel was booked as part of an overall tour I stuck it out, but on the way back from safari I checked into a much nicer hotel at not much extra cost. Please avoid - there are much better out there at not much more of a price.

  • Stayed September 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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178 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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London
Top Contributor
76 reviews 76 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 18, 2013

I stayed here for one night before the start of an overland trip. I paid enough for an airport pick up so I could swiftly be transported from Nairobi airport to my hotel. I had to wait well over an hour for the service. There was poor communication of the delay. I could have just been told to get an airport taxi to the hotel. At least I was given a complimentary meal which was appreciated and it did not take too long to arrange this. Breakfast was adequate, nothing special. Had little time to make use of any hotel amenities.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackwood, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 17, 2013

Our group stayed here for two nights. It was OK. The grounds were nice. We felt safe within the gates of the place-would NOT venture out. Breakfast was nice, a variety of choices and plentiful. Dinner-not so great. Don't choose the lamb chops! The room was facing the pool. For November the fan was enough with an open window. The "safe" in the room...you could pick it up and carry it off! The room and the entire hotel were clean. I understand there are surcharges if you use credit cards. Didn't miss not having an elevator, liked the staircase. There was a conference room for our group's morning meeting, which was convenient and private. It was a good place to stay for a couple of nights before heading out on safari, without breaking the bank.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi
Top Contributor
78 reviews 78 reviews
67 hotel reviews
Reviews in 37 cities Reviews in 37 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 28, 2013

The good points:
Nice modern rooms, clean and good modern washrooms too
Free wifi in rooms
reasonably good location
the not so good points:
No elevator, though there are only 2 floors
the rooms are a bit small
the airport taxi service is a bit expensive
overall good experience for me

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caernarfon, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2013

Stayed at this hotel for one night before starting on safari.
The journey from the airport took well over an hour due to heavy traffic. Be aware of beggars who try and reach into your taxi if stuck in a que, not a nice experience.
Our room was facing the gardens and was basic but clean and the wall fan worked fine in order to keep us cool.
We didn't venture out of the hotel as didn't feel that it was safe to do so.
Can't comment on the food as didn't eat at the restaurant, only had breakfast which again was basic but ok.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 2, 2013

120 usd per night for this horrible pathetic hotel where u feel why am I here on a lay over and why I did not go straight on a safari leaving the hotel .
Hair dryer even exploded when I tried to use it ! Rooms are just filthy , you just don't feel u want to stay there overnight !

  • Stayed October 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 28, 2013 via mobile

I stayed here twice. My first room was at the front of the hotel on the road. Iy wasn't amazing. The second time my ro faced the beautiful gardens and I really enjoyed it. Decent hotel. Good food. Good size room. Good for the price.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sentrim Nairobi Boulevard Hotel

Address: Harry Thuku Road | PO Box 43436, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Sentrim Nairobi Boulevard Hotel 2.5*
Official Description (provided by the hotel):
Nairobi is the capital and largest city of Kenya. The city and its surrounding area also form the Nairobi Province. The name "Nairobi" comes from the Maasai phrase Enkare Nyirobi, which translates to "the place of cool waters." However, it is popularly known as the "Green City in theSun." Location: Sentrim Boulevard is located at the end of Nairobi’s Harry Thuku Road, an oasis of peace and quite with beautiful manicured gardens and lawns. There are 70 rooms in 2 stories. The main guest area consists of the reception, lounge area, Restaurant and bar. The Mezzanine floor has the conference facilities. ... more   less 
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