My colleagues and I stayed at this property in March 2012, and from the start we had trouble. First, we had booked our reservation online, but they had only one out of the three rooms reserved actually in their system(despite the fact that I had paid for the entire booking on my credit card beforehand). Second, the front desk staff were mostly unhelpful. Internet could only be purchased for set amounts of time and during the times the hotel shop was open, which proved hugely problematic for one of my colleagues with a late night deadline. Also, the pay-for-use internet system was slow and the shop staff did not know how to provide technical assistance, even when it was their own system that was not functioning. The rooms were fine, although the bathroom ventilation system provided far too much information about neighboring rooms' bathroom activities. The one bright spot of the hotel were the friendly taxi drivers who offered reasonable prices and safe transportation to meetings around the city.

My Dad and I stayed here in February 2012. The room we had was decent. It had 2 single beds that were okay. It didnt have AC but it wasnt that hot in that room. The swimming pool is really nice. It's being cleaned all the time and the service there is great! The front desk people are almost useless. Every time we had a question they would just mumble something and not know the answer. The restaurant is decent a bit over priced. I felt safe here. There is a safe in the room if you feel you need it (we used it.) It is a bit rundown in some places but just remembering the fact you are in Africa makes all the tiny problems no big deal.

I have stayed at this hotel on 3 different occassions with my last visit being in February this year.

The rooms are clean and comfortable with large bathrooms. While there is no air conditioning they do have fans and you are able to open the window without being annoyed by traffic noise and pollution as they hotel is set on large grounds away from the road. The room also offers bottled water, tea and coffee making facilities and flat screen tv.

It is in a great location and just a few minutes walk into the centre of town (3-5 minutes) where you can find ATMS, banks, restaurants, shops and tourist attractions. It is also very close to the National Museum (a few minutes walk). It is also not too far from the airport and a taxi will cost around $20USD one way.

There is a restaurant and bar and I have enjoyed dinner here most trips. There is a good menu selection at dinner (I am vegetarian) and while the buffet breakfast isn't the best I have had it is reasonable and they offer a hot and cold selection.

The hotel also offers an internet cafe and wifi (paid) and both options are very well priced.

All the staff I encountered - Manager, housekeeping, food and bev, security etc have all been very friendly and helpful whenever I needed assistance.

I was very happy with my last stay and will stay here again when I return to Kenya in September.

I believe the poor reviews are due to the fact that people may have unrealistic expectations of hotels in Kenya - it is Africa... There are lots of 5 star hotel options however most charge 5 star prices too. This is a hotel which offers a great location with friendly staff and is a great price.

This hotel was suggested by our travel agent and tour group Kumuka to stay here. After reading the reviews on trip advisor before we left I was still a bit sketchy about it. We arrived at the hotel the night before our tour began and the staff were rude and not very helpful. I had an unexpected emergency that I had to deal with back home that I found out just before I got on the flight to Nairobi and in order to deal with it I required the use of the internet and a phone. I was informed by staff that neither were working and I couldn't make outside phone calls. I later found out that the internet business room was open and working.

On our way back from our amazing tour we were dropped off back at the Boulevard. Some people we met on the tour were staying there one more night and offered for us to use their hotel room so we could freshen up and re pack our bags while we waited for our flight later that night. The front desk called up their room demanding that they will be charged an extra $100 per bag/person that is in their room. They clearly didn't understand that we were not sleeping the night there. We then had to store our bags in the store room which was not locked at all times, eventhough they assured us it was.

As for the breakfast it is ok but the rooms are very basic and only one fan in there. Overall, I really don't think the hotel gets its' value for money. Don't stay there and I wouldn't recommend Kumuka or travel agents to suggest it.