This hotel was absolutely awful!
The room was basic and the beds had tatty, grubby blankets over them that looked like they could do with a good wash. The hotel staff (with the exception of one porter) were unpleasant and unhelpful. The lady who served us in the restaurant could not explain the food on the menu - despite there only being 2 things on it and gave us our bill halfway through our meal even though we wanted to order deserts. The reception staff told us on the first day that we had been overcharged for the third person in our room, so could pay some extra money and have a breakfast for all 3 of us packed for us to collect (we had to leave early that morning for a trip). In the morning there was no breakfast and we were unapologetically told that we would not get breakfast nor a refund.
The two nights we stayed would have been made more bearable if we could have slept. All night our hotel room was filled with noisy music, car alarms etc.
When we came to leave after our stay, the cashier rudely informed us that we had not been charged enough and demanded an additional $60.....it was just fortunate that we managed to scrape that together.
Rude, disorganised and in need of fresh carpets and bed linen...... definitely not one to stay in!
- Official Description (provided by the hotel):
- Sentrim 680 Hotel is located in Nairobi CBD, 30-minute drive from JKIA. The recently refurbished rooms have views of Nairobi. Each sound-proofed room features a digital flat screen TV, digital safe, electric fans / coolers and a fridge. The rooms also have private en-suite bathroom with hot / cold water and free toiletries. Some of the rooms have a private balcony. A restaurant, coffee shop and the Sentrope Bar & Lounge are also on site. ... more less
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