We have been here quite a few times and still cherish the memories of our stays in 2007 and 2008, with very attentive personalized service, resident managers who were very involved and made sure all guests were OK, wonderful food with a lot of variety and reasonable prices. Unfortunately, they have not kept up the standards, perhaps due to changes in management. Last time, our booking was mixed up and the manager did not even apologize. The service was still OK but indifferent, less variety in the food and the cottages not as clean. The prices, however, had increased tremendously. Of course Malu is still a wonderful place to spend a few nights (like other reviewers have pointed out), but they should improve standards as there are plenty of alternatives around Naivasha nowadays.