My cousin and me used KETs for our Kenyan safari last September(2012). Our guide John went out of his way to help us have a good experience and find us the animals we wanted to see, and was always punctual in picking us up every morning. He knew I was really interested in the lions, so he got us really close to a male on patrol whilst at the Masai mara. Also Paul (the director/owner) met us briefly half way through our Safari for a meet and greet, get some feedback and tell us what we were likely to expect at the Maasai Mara (our last leg of the safari).
The only reason why I didn't rate this safari operator as excellent was because there was a minor misunderstanding with the currency we were expected to pay them. Initially I was given the impression it was in US dollars, so I converted Australian dollars to to US dollars(specifically for this purpose), however on getting there on the first day, our driver told us that the payment was meant to be in local currency. This created a bit of extra stress at the start of the trip. The price we were expected to pay in local currency was slightly more than what we'd calculated in US dollars (due to conversion rate discrepancies between the rate at the airport and the local going rate etc). In any case, because of the misunderstanding, I spoke to Paul on the phone, and he understood there was a slight miscommunication/misunderstanding via email and we came to a compromise where we met half way ( we paid slightly more than we expected, and KETs took slightly less than they'd originally expected), was only as matter of a few dollars. This was probably the only small negative of the whole safari. After that everything went splendidly. The accommodation choices made by the safari were really good.In terms of price, I'd compared prices of other Safari operators and at the time no one else came close. The quality of the experience we had was in no way diminished by the relative inexpensiveness of the safari. To top it all off, at the end of the safari we had a complimentary lunch at the Carnivore restaurant in Nairobi included in the price of the safari. Highly recommend the restaurant, if you like your meats!
I'd definitely go with KETs again if I was doing a safari in Kenya. I want to hit the Serengeti and the Ngorongoro crater in Tanzania next. Unfortunately KETs don't operate south of the border(as far as I can tell), so I'll have to find someone else. Needless to say, the next Safari operator will have a lot to live upto !!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 5, 2013
Thank you Jason for your comment on our services. We deeply regret the misunderstanding that brought a little hiccup in the start of the safari. We always try to be perfect, but we cannot avoid a few hitches. All in all your comment here help us to deal with our loose ends and avoid situations like this in the future.
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Nevertheless, we are glad that you enjoyed the safari and you carried with you great memories.
However, your time taken to write on our page is what we really appreciate. Thank you and Karibu Kenya once more!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.