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“worst hotel night of our life!” 2 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
Hotel website
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Hotel amenities
Ranked #22 of 100 hotels in Nairobi
Devon, UK
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“worst hotel night of our life!”
2 of 5 stars Reviewed September 20, 2010

We have just returned from 2 weeks at the wonderul Baraza Hotel in Zanzibar and had previously spent a single night at Giraffe Manor (outstanding place!). We had to spend one night on Friday 17th September in 2 deluxe rooms before our flight back to to the uk . As a family and as a couple we have stayed in hotels all around the world and this was the worst hotel we have stayed in. We had asked for rooms next to each other as we had our 2 daughters (19 and 13) with us and although we were assured there was just a gap between the rooms this was not the case and they were a room down from us. We ordered room service which took over an hour to get to us and when it arrived it was stone cold. My husband ordered a burger which looked like someone had taken a bite out of it and the buns were burnt. The steaks we had ordered medium to rare was not cooked, veg was raw and the chips (all 6 of them) were also not cooked properly. The drinks arrived with no bottle opener. They tried to send up a replacement meal - the burger was an improvement but my steak was even more raw (we expencted it to run off the plate!) and inedible. My eldest daughter was so hungry she had eaten hers. The beds were like sleeping on a table and when my husband queried this in the morning the girl said that there weren't mattresses on the bed they were coming next year and that most people asked for more pillows to sleep on. We did not pay for our meal but had to pay for my daughter's but I am very unimpressed with this hotel. On the plus front security was excellent!

  • Stayed September 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boston, Massachusetts
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 15, 2010

Staff, views, and room all fantastic! The restaurant has a great selection with an international buffet during breakfast and lunch. The staff is very attentive and friendly. Rooms are large and clean with great view.

Stayed September 2010, traveled on business
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 1, 2010

The location of this hotel is perfect to avoid the traffic of Nairobi.
The hotel is close to the airport, which makes easy access, and an ideal location
Staff were very accommodating to our needs (3 year old daughter) with an excellent choice of restaurants and bars overlooking Nairobi National Park.
The rooms were clean and spacious with all the expected facilities of a new hotel.
Definitely recommend this hotel to anyone visiting Nairobi.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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uk
Top Contributor
67 reviews 67 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 21, 2010

stayed here a couple of times during our trip as it is handy for the airport. first night we were on floor 3 deluxe room overlooking the park. Very comfortable but really not worth the extra money because 2nd time we were in a standard room on 4th floor with city view. this room had a small balcony (i think all 4th floor rooms do) and a much more interesting view. the room had slightly fewer ameneties like only a shower not a bath and it seemed a little "tired" compared to the deluxe room but was still comfortable.
food was delicious and the restaurant and bar area very comfortable with a lovely outside area. Staff were extremely friendly and couteous. would stay here again

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 26, 2010

Nice family hotel away from the trafiic. just right behind our room was the nairobi national park which was great to keep the kids busy. we could watch ostrich,antelopes,zebras from our room .In the evenings there was live music and a band singing.
Breakfast spread was good.
make sure you ask for park facing room and not the road facing...

Stayed July 2010, traveled with family
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#17 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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