We have just returned from 2 weeks at the wonderul Baraza Hotel in Zanzibar and had previously spent a single night at Giraffe Manor (outstanding place!). We had to spend one night on Friday 17th September in 2 deluxe rooms before our flight back to to the uk . As a family and as a couple we have stayed in hotels all around the world and this was the worst hotel we have stayed in. We had asked for rooms next to each other as we had our 2 daughters (19 and 13) with us and although we were assured there was just a gap between the rooms this was not the case and they were a room down from us. We ordered room service which took over an hour to get to us and when it arrived it was stone cold. My husband ordered a burger which looked like someone had taken a bite out of it and the buns were burnt. The steaks we had ordered medium to rare was not cooked, veg was raw and the chips (all 6 of them) were also not cooked properly. The drinks arrived with no bottle opener. They tried to send up a replacement meal - the burger was an improvement but my steak was even more raw (we expencted it to run off the plate!) and inedible. My eldest daughter was so hungry she had eaten hers. The beds were like sleeping on a table and when my husband queried this in the morning the girl said that there weren't mattresses on the bed they were coming next year and that most people asked for more pillows to sleep on. We did not pay for our meal but had to pay for my daughter's but I am very unimpressed with this hotel. On the plus front security was excellent!
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi