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“Good stopover hotel” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #23 of 111 Hotels in Nairobi
Brisbane, Queensland, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Good stopover hotel”
5 of 5 stars Reviewed yesterday NEW

We stayed here for a night en route to Tanzania.The staff were friendly and helpful and after a VERY long flight that was appreiciated.Check in was easy and the room was quite nice and comfortable.Very nice,big bathroom.Although we faced the the road being built at the front,we had little to no noise and slept really well.The big 5 restaurant offered a good menu and the food was really delicious.Nice view out onto the game park as well.Actually saw a giraffe off in the distance.This hotel seems to cater to a lot of airline staff as they were everwhere during our stay.On our return journey 3 weeks later some of our group were staying another night and some were flying out that night.The hotel was nice enough to allow those of us that were flying out some rooms to shower and change.When you have 20 hours of travel ahead of you this is great.Much appreciated.All round a nice hotel as a stopover.

Room Tip: If possible a room facing the game park but not directly above the bar.
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  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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574 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel. Location is close to the airport. Reception area and restaurants are very nice. The breakfast is very good. The Gym is good and has good equipments. There is a nice pool and they serve hookah in the pool bar ( that was an excellent surprise for me). The rooms are small and noisy. The staff is very good and helpful. I will definitely use it again.

  • Stayed September 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, 6 days ago
Thank you for positive your feedback.

I am pleased to learn that your stay was pleasant apart from the noise pollution which we are in the process of addressing.

We look forward to welcoming you back.
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Sydney, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Ole - Sereni in October when we arrived in Africa before heading off on safari. We were recommended by a friend to stay here. The hotel is very convenient when arriving late and flying out the next morning - it is quite close to the airport. It was very comforting to see the security measures this hotel has in place. The staff here were very welcoming and we were quickly shown to our comfortable room. The breakfast the next morning was excellent. Although we didn't see any wildlife it was great to be able to look out on the National Park - would happily return to the Ole Sereni when we next visit Africa.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, 1 week ago
Thank you for taking time to share your positive feedback.

I am very pleased to learn that your African adventure started on a great note.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms - average. Walls are very thin so can hear noise from above and next door. Can also hear noise from the highway construction.
Food - breakfast is very good. Other a la carte options are average. Desserts - overpriced!

Room Tip: away from the highway side
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  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, 1 week ago
Thank you for taking time to share your feedback.

My apologies on the noise pollution you experienced. We are in the process of installing sound proof windows which should eliminate this complaint.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 2 weeks ago

Av stayed here for a night & i jst love the place, ambience & rooms. It was a solo visit jst to unwind & it helped me relax. Friendly staff frm the guards to the reception desk, i'll definitely come back b4 christmas

Stayed December 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, 1 week ago
Thank you so much for sharing your positive feedback.

I must say, this is by far the BEST review especially the way you have described us - AMAZE ALERT!!!!

I look forward to welcoming you back for Christmas.

See you soon.
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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is adjacent to The National Park. You can see wild life from your room. It's mystical yet so calming. The rooms are a bit small and compact, but comfortable. Staff are friendly and very competent. Wifi works perfectly. Lovely restaurants and nice pool area.

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, 1 week ago
Thank you for taking time to share your positive feedback.

I am glad you found our services to your liking.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Golden, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our outfitter, Bushtracks, booked us into a "day room" at Ole-Sereni between the Ol Pejeta Conservancy and our flight back to the US through Brussels. Our Southern Cross driver dropped us off in the early afternoon and picked us up again after 8pm. The hotel is formidable-looking and has entry scanners/agents worthy of a major airport in a besieged country. The walk from the entry to the registration desk takes five minutes, if you don't get lost. The front desk is inefficient; we were there for almost 20 minutes, after which we found our room but the key card did not work -- it took another half hour to straighten that out. We napped and then had dinner before the driver was scheduled to take us to the airport. We had a delicious dinner of soup and bread and felt very sorry for the waitress who appeared to be alone in the dining room trying to keep up with diners, while making excuses for the exceedingly slow kitchen. She was very good but was obviously not supported at all by the rest of the hotel staff. We left the dining room, my husband going to make sure our bags were ready in the entry for our driver, while I used the restroom. Leaving there and walking toward the entry I was accosted by the same employee who checked us in five hours earlier, demanding to know why we hadn't paid for the chocolates we'd eaten in our room. I explained that we'd paid for the soft drinks we'd had out of the mini-bar but had eaten no chocolates. He followed me to the entry, accusing me loudly to the point where I became very uncomfortable until we came to where my husband was waiting with our luggage, at which time he backed off. Our Southern Cross driver was treated rudely by the men at the entry doors, made to park far away and carry our bags some distance when there was obviously room for him to park near the doors. We've never had such a horrid experience at a hotel. Do not stay at this establishment.

Room Tip: Our room faced the park but you'll need good binoculars to actually see any animals.
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  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, 1 week ago
Thank you for taking time to share your feedback.

My sincerest of apologies on the series of inconveniences you faced. Ole-Sereni surely does not stand for these standards.

I have taken stock of your concerns / complaints with my team and we are rectifying it right away.

May i request you to reconsider our services in your future travels to Nairobi.

I look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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