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“Lovely place to relax in transit waiting for a connecting flight later in the day” 4 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
Hotel amenities
Ranked #26 of 129 Hotels in Nairobi
Nairobi
1 review
“Lovely place to relax in transit waiting for a connecting flight later in the day”
4 of 5 stars Reviewed August 4, 2014

Came here with my parents for some breakfast as we arrived by air from Eldoret and were en route South Africa much later on in the day. Relaxing,Beautiful hotel, lovely decor and overlooking the nbi national park - with amazing views ! Breakfast was a tad overpriced, but that's expected in a hotel of this calibre in Nairobi ! We're greeted by a lovely member of staff Shardack ( sorry if I've got that name wrong) he was extremely friendly, well spoken, humorous and looked after us. I still can't believe he is 48 years old ! He looked amazing for his age haha. Staff generally seemed helpful, even just on observation. Would love to return to stay !

  • Stayed August 2014
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 7, 2014
Thank you so much for taking time to give us your positive feedback and I hope we will see more of you.

Shadrack is one of our STARS who is very natural on how he presents himself and the hotel. His age still remains a secret to me as well:)

I look forward to welcoming you back.
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688 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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St. Albans, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 3, 2014

We only stayed here for one night before catching our connection the following morning.
It was in a great location of help minimise the disruption to travel from the awful Nairobi traffic. The hotel has great. There was high level security with guards on the gate, checking cars arriving and airport style security to check every guests' bags on arrival. Also an x-ray gate to walk through. Staff were friendly and efficient. The food was delicious. We ate in the 'big five' restaurant and the portions were huge! We asked for a take away breakfast for our early morning flight. It was adequate, 2 croissants, yoghurt, fruit and a drink and delivered to our room before check out. Was worth it to help us get through the experience of JKIA. The transfer was on time and in a comfortable car with a knowledgeable driver.
The outlook of our room wasn't great, but the other side was amazing (looking into the Nairobi national Park!)
It was quite expensive for one night, but we were glad of the security and convenience to the airport.

Room Tip: Ask to be on the Nairobi National Park side!
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 4, 2014
Thank you so much for taking time to give us your positive feedback.

I am very pleased to know that your stay was memorable and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
3 reviews
3 of 5 stars Reviewed July 31, 2014

The hotel was very nice, and the decor was lovely.. The staff however was just grumpy. None of them smiled, or welcomed you with a smile. The ladies at breakfast we forced to wake up it seemed. The only person who asked if we had a lovely stay and welcome back was the bell boy and door man. The breakfast was horrible. We had booked a deluxe room, and it was tiny for the price I thought, but it was okay for the one night.

Room Tip: choose a room facing the national park, it is beautiful.
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  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 4, 2014
Thank you for taking time to give us your feedback.

My sincere apologies on the lack of hospitality you experienced. There is no exception when it comes to welcoming guests with a good SMILE.

We will ensure this is addressed right away.

May we request you to consider us in your future travels.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi Region, Kenya
1 review
3 of 5 stars Reviewed July 30, 2014

Amazing hotel. Went there thrice during the World Cup and once after. Disappointed with the bar service near the pool. The lady was very rude and it was like she was forced to serve us. Took 1hour 20mins to serve us a Sheesha. Next time we went, despite having 3 sheeshas, only 1 is functional. So we had to leave as the only one was being prepared for someone else!! Need more sheeshas and flavours and more importantly polite staff! Otherwise a beautiful place to be!

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 4, 2014
Thank you for taking time to give us your feedback.

Our sincere apologies on the poor service you experienced.

We will surely take necessary steps to ensure you have a far superior experince in your future vists.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 29, 2014 via mobile

Very good hotel, nice layout, but the best is the view from the hotel to the national park next to it.
Excellentn food and specially the breakfast, with local food choices.
Very good general food and nice bar.

Stayed August 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 4, 2014
Thank you for taking time to give us your great review.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamabad Capital Territory, Pakistan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 27, 2014

stayed at Ole-Sereni for a month during my business trip , it was awesome experience. The best part is it is located just 15 mins drive from the airport. The staff was cooperative and friendly. Rooms are a bit small in size but still OK. View of the national Park from the dinning area was awesome. Management was even kind enough to arrange a complimentary game drive :)
They had few gathering and invite the room guests to attend near Pool site like guest hr , mangers hr etc for the interaction with the guests and its a very good practice.
i ll recommend this hotel to anybody travelling to Nairobi.

Room Tip: I ll recommend to take the room facing towards Park , as their is highway road construction going on...
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, August 4, 2014
Thank you so much for taking time to give us your positive feedback.

I am glad to know that your long stay was a pleasant one.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, South Africa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

The Ole` Sereni Hotel is an excellent hotel with very Good rooms excellent service and Food. I will recommend this Hotel to anybody that need to travel and stay in Nairobi.The view from the Dinning room is over the Game park and it is wonderfull.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, July 25, 2014
I sincerely thank you for taking time to share your positive feedback.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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