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“Lovely stay” 4 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #23 of 111 Hotels in Nairobi
Akrotiri, Limassol, Cyprus
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Lovely stay”
4 of 5 stars Reviewed July 12, 2014

All the staff were very friendly and corteous. With views overlooking the National Safari Park you can enjoy a good variety of foods. The rooms were also nice and spacious and the hotel overs a wide range of facilities. The one bad thing I could say is that the pool is quite small and is not heated so if you go during winter their winter, it is too cold to swim in.

Room Tip: Ask for a room overlooking the Safari Park
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, July 14, 2014
I thank you for sharing your feedback.

I am glad your stay was pleasant apart from the pool related concern. Our pool is heated but would have not been functional when you wanted to use it and for that we apologize.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Mumbai
Top Contributor
52 reviews 52 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 11, 2014

I did not actually stay here but we stopped to have breakfast after a long flight and enroute to Samburu, on 7th June this year. The advantage of this hotel is obvious. It is the closest top hotel to the airport which saves you the time it takes to reach some of the hotels in the CBD thanks to Nairobi's chaotic morning and evening traffic. The breakfast spread was excellent and economical and the hotel did not charge for our guides even though we were casual visitors to the hotel.

The hotel is adjacent to Nairobi National Park, which is home to all the major animals except for elephants, and so the view at the dining area balcony is awesome. We saw a few birds but no animals on this occasion, but nobody minded. This was just the right pit stop for our safari. I strongly recommend this hotel for anybody arriving in Nairobi early morning and leaving straight for a game park. Stop here, have breakfast and then proceed. I have not stayed here yet as we are not contracted with the hotel, but that may change soon.

Room Tip: This is a no brainer - if available go for a room facing the national park!
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, July 14, 2014
Thank you so much for taking time to give us your positive review.

I am very pleased to learn that you enjoyed the breakfast and moreover the view it comes with.

May I please request you to forward the details of your company so we can touch base with them?

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sittard, The Netherlands
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 30, 2014

We used this hotel because of its convenient location close to the international as well as the domestic airport of Nairobi. When you arrive from abroad with a late flight, and have a domestic flight next morning you safe quite some time compared to hotels in the center of town.
The hotel is nicely decorated with an African touch. Reception desk was friendly and efficient. The rooms are average size, comfortable, with a good bed, and nice bathroom with a shower. Unfortunately, the air conditioning was not working properly, so it was too hot in the room for a comfortable sleep. We chose a superior room (facing the city) because we arrived late and would leave early again, so no real opportunity to enjoy the views of the park. However, during breakfast we could sit outside with view of the park. Breakfast is very good, a lot of choices.
Overall, this hotel offers what you expect from such a business hotel, with as greatest benefit the location close to the airports.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, July 2, 2014
Thank you for taking time to share your feedback.

I am pleased to know that your stay was comfortable apart from the Air-con issue.

We look forward to having you back with us soon.
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Mornington Peninsula, Australia
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed June 30, 2014

This stay was a gift from my Dad after spending a few months in Kenya, this place was like an oasis. Incredible food, great service, clean and oh so luxurious rooms. It was just amazing. I loved every minute. Breakfast had a huge selection and every bit of it was delicious. It's expensive, but if you've got the money it's worth it.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, July 2, 2014
Thank you for sharing your positive review.

I am glad your Dad chose us to offer you a memorable experience.

Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 24, 2014

the only thing that is going for this hotel is location. overpriced, dirty room (food from previous occupant on floor), open plan room, water marks on bathroom tiles, poor service (took half hour to check in), for this kind of money expect much much more..

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, June 30, 2014
Thank you for sharing your feedback.

We would like to learn more about your negative experience.

Please allow us to contact you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 23, 2014

The eagles bar on the 4th floor of the hotel offers amazing views of the national park. And if you're lucky may be a few gazels or giraffes as well. The wine and cocktail collection is amazing. The place really has its charm during the sunset hours !

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, June 30, 2014
Thank you for taking time to give us your positive review.

Eagle's is truly a treat for any diner especially with the breathtaking views it offers.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
253 reviews 253 reviews
51 hotel reviews
Reviews in 87 cities Reviews in 87 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed June 19, 2014

It's a nice hotel, though currently facing a highway under construction. The rooms are nice though a bit compact. The service is good. It's well located if you want to get to the airport while avoiding the traffic.

Room Tip: Ask for a room facing the national park
See more room tips
  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, June 23, 2014
Thank you for taking time to give us your positive feedback.

We do apologize on the noise pollution from the roads construction. We believe its a month or two away from completion.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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