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“Very nice hotel between the airport and downtown” 4 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #23 of 111 Hotels in Nairobi
Trier, Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Very nice hotel between the airport and downtown”
4 of 5 stars Reviewed May 14, 2014

The hotel is in between downtown and the airport - off from the busy Mombasa Road. However the hotel is at the fenses of the Nairobi NP and you feel like outside of the city. This was my 2nd stay in this hotel and I will come back again. Unfortunately a huge road construction project is ongoing and they start working at latest 8:00am and the windows have just thin glas without any sound isolation.

However the decoration of the hotel is exellent with nice African arts and drawings. The breakfast is very good with a wide selection of everything. You can eat at the balcony with a very nice few to the national park. It's a very relaxing start of the day.

The same is valid for dinner or lunch. Just the prices are a little bit on the high end. The bar and the restaurant at the top floor is very good and offers even a better few to the NP.

The gym is well equipped and you have staff always around you for support. I general the staff are friendly but sometimes a little bit slow. Check in/out takes some time.

Room Tip: I think all the rooms are equal (towards NP or towards Mombasa Road). Take the upper floor as you wi...
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 16, 2014
I sincerely thank you for taking time to give us your positive feedback.

I am very glad to learn that your stay was memorable.

We will tighten up the speed related to service levels.

We look forward to welcoming back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Cambridge, UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2014

I travel on my own for business and the staff at this hotel have looked after me extremely well being friendly but without intruding.

On a day of free time i arranged a trip to the national park which i would recommend - ask for Benson. The hotel mini van has a roof that lifts up to give 360 clear viewing.

On the one occasion during my six night stay that I made a comment about my dinner, I was given a discount and received a hotel branded scarf personally brought to my room with thanks for my business from management.

Hotel has good internet and constant power. Menu is good but would benefit from some local dishes.

But its the staff that really make this place a great base for business or holiday.

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 14, 2014
I thank you for taking time to give us your positive feedback.

Your positive comments will go a long way in motivating the Team and to ensure that we consistently deliver the same level of service.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 3, 2014 via mobile

We spent about 15 hours in this hotel. We checked in at about 9pm and left before lunch the next day. All went well until the check out which took ages. Then we tried to get a taxi, first from the check out guy who quoted silly money, then from the concierge who took forever, and when I threw my toys out of the cot, took less money from me than the reception guy quoted and then drove me to the airport in what I assume to be his own private car... Very shonkey and the owners need to know what is going on. This totally took the shine off what had otherwise been a pleasant stop-over.

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 14, 2014
Thank you for taking time to give us your feedback.

I do apologize for the inconvenience you faced. In regards to the revised rate from the Travel Desk, the driver offered a discounted fare which we do apply on rare occasions.

We do hope this incident will not hinder your decision of choosing us during your future travels.

I look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amstelveen, The Netherlands
Top Contributor
50 reviews 50 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 1, 2014

This hotel is located 20 driving minutes from the airport. It's also close to a national wildlife park, where you can have a game drive. Most rooms offer a great view at this park. The gym offers some state of the art equipment. Free wifi is available around the hotel premises and rooms. Several restaurants offer local and international cuisine. Staff is always around and happy to serve you the "African Way"! Recommended for a short (business)stay.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 2, 2014
Thank you for sharing your positive feedback.

I am pleased to learn that your stay was comfortable.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadalajara, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 29, 2014

Hi I stay 5 months there had a great time with the staff, great hotel great view the only problem was the BA crew members they drink all night they are noisy they do not let you sleep other then that great place to visit

Thank you

Puente.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, May 2, 2014
I thank you for taking time to give us your feedback.

I do apologise on the noise pollution from BA crew which we are addressing right away.

I look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 26, 2014

This was a great location for a business trip. It is located near the airport and you don't have to suffer the Nairobi traffic to get in and out of the property. Unfortunately, there is a large cloverleaf intersection being built right outside the property and traffic in and out is sure to be impeded. Once construction is done, I'm sure they have made provisions for entry and exit.

Room Tip: Away from the construction and facing the game reserve.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 27, 2014
I sincerely thank you for taking time to give us your positive feedback.

I am sure your future visits will see a more definied system of how traffic flows on our roads.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 25, 2014

We needed to stay one night in Nairobi close to the airport. We chose the Ole Sereni because of its proximity, security, and luxury. We were not disappointed. Although we didn't eat at the hotel it was very busy and everyone was very friendly. Although a little pricy I would recommend this hotel to anyone who's concerned about safety and wants a good nights rest a short distance from the airport.

Room Tip: They have a park side and a city side. We stayed in the city side because we knew it would be too la...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, April 27, 2014
Thank you for taking time to give us your positive review.

We are pleased to learn that your stay was memorable.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Nairobi
#13 Romantic Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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