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“Highs & Lows” 4 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
Hotel website
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Hotel amenities
Ranked #22 of 96 hotels in Nairobi
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Highs & Lows”
4 of 5 stars Reviewed January 30, 2014

The hotel is situated perfectly for me as I travel to Nairobi for business, so it is close to the airport & the office, you want to avoid traffic in Nairobi!
The food is fantastic and the new private dining room is fantastic and the food/service in the private dining room is excuisite! An absolute treat & high!
The reception service is not the greatest, it is slow, incorrect credit cards are refunded (???) and you often have to explain your request a couple of times.
My room rate was excluding breakfast and I found it totally ridiculous to pay KSh3000 (US$35) for a full breakfast, continental breakfast was ok at KSh1400 (US$16).

Room Tip: I had a room facing the road construction, but had no noise issues at night. It might be better to g...
See more room tips
  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, February 1, 2014
I thank you for taking time to give us your feedback.

I am pleased to learn that you enjoyed our culinary experience apart form the service delivery at the reception. We will address this right away.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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Paris, France
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 30, 2014 via mobile

Nice and comfortable hotel. Very well designed. Great food. Nice view from the restaurant and terrace, makes you forget that you are in a big city. Convenient for airport but quite far from town. Construction works were going on next door. It did not disturb, but may change the setting.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, February 1, 2014
Thank you for taking time to give us your feedback.

Its always a pleasure to hear from a satisfied guest.

We do however apologise on the roads work which is soon coming to coompletion.

We look forward to welcoming you back.
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Nairobi, Kenya
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 27, 2014

I was there for lunch and the food is super amazing but it took too long. The view to the park was great and the wine was fabulous though the waiter brought the wrong order :(.

I wish there was a way you could have a warmer at the terrace.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, January 29, 2014
Thank you for taking time to give us your feedback.

I am pleased to learn that you had a pleasant experience apart from the delayed order for which we do sincerely apologise.

This issue will be addressed right away.

We look forwarsd to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed January 23, 2014

I booked a day room here, after finding that we had 10 hours to kill. Ole-Sereni is a short ride to JKIA ($25USD) and sits conveniently overlooking Nairboi National Park. What a beautiful hotel this is - we ate outside on the terrace, and were really, really pleased with the food. You can't beat the view! The entire bar/restaurant area has great atmosphere, great background music and the service is above par. The rooms are nice, nothing to complain about here. I would stay here again in a heartbeat.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, January 29, 2014
I sincerely thank you for taking time to give us your positive review.

I am glad to learn that you had a memorable experience.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 23, 2014

I had a business lunch at the Big 5 restaurant. The service was wonderful and the food even more delicious. I enjoyed the view of the national park, which is quite a unique experience. I will most certainly return and would recommend this restaurant to anyone willing to enjoy an unordinary experience in a city filled with traffic and congestion.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, January 29, 2014
Thank you for taking time to give us your positive review.

I am very pleased that you enjoyed the offerings and ambiance of 'Big Five' restaurant.

We look forward to welcoming you back.
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Fordingbridge, United Kingdom
Top Contributor
129 reviews 129 reviews
47 hotel reviews
Reviews in 57 cities Reviews in 57 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 17, 2014

We had a 5 hour wait for our 23.30 BA flight to the UK so rather than hang about the awful airport friends recommended that we take a taxi & have dinner at the Ole Sereni. It's only a 20 minute trip & well worth it. We sat outside on the terrace overlooking the Nairobi national park & enjoyed a meal of giant prawns & fish.

The prawns were excellent, the fish rather disappointing. As a result, we weren't charged for the fish & were given a complimentary platter of fresh fruit. Service was excellent & this is a great way to while away a few hours.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, January 20, 2014
Thank you for taking time to give us your positive review.

I am pleased to learn that you had a pleasant experience.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 13, 2014

I stayed for one night. My room was park view and I could see some animals from my window! Or I could drink a beer with view of giraffes or buffaloes at the terrace on the second floor. If you don't have enough time to go around for safari, this hotel gives you at least safari view. The restaurant on the 5th floor was cozy and luxury. It was more than I expected!

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, January 14, 2014
Thank you for taking time to give us your positive review.

I am very delighted to learn that your stay was pleasant and even more delighted to know that you spotted game in the Park.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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