I stayed here the night of December 17th with my wife and 3-year old son. We had a good room, good service, and decent food. It was easy to get to from the airport and the construction noise wasn't an issue. In general we had a good experience here.
But, when I checked my credit card bill a few days later, I noticed that we had been billed for our room twice. Basically, the pre-authorization done at check-in had been charged to my credit card as well as the final bill upon check-out. I have been trying to get this charge reversed unsuccessfully for the last five days. The hotel was initially responsive saying they would look into the matter but did not provide any additional information or respond to a follow up email and so I had to call them. Right now, I have been told by the hotel that maybe this issue will be resolved by the end of the week.
So, what might have been a 3 or 4 star review has been reduced to one star due to this double-billing issue. I will revise my review a bit if the issue is resolved but I view this is a significant failing of the hotel - to incorrectly overcharge their clients, and would recommend anyone who doesn't want this to happen to avoid this hotel.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi