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“First-Class Excellence” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #22 of 96 hotels in Nairobi
San Clemente, California
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“First-Class Excellence”
5 of 5 stars Reviewed December 18, 2013

My travel agent booked this hotel for me for an overnight stay before flying out the next day to the Maasai Mara. The hotel was designated as “Medium Class” on my travel documents, so imagine my surprise upon entering this elegant, Western-style hotel close to both the international airport (Jomo Kenyatta) and the local airport (Wilson Aerodrome)! Beautiful reception area—including a “welcome drink”—with attentive and friendly staff; and, a world-class dining room featuring all types of food (European, Indian, American, etc.) to satisfy every taste. Service was not great, but all the staff in the dining room was friendly and I always got what I wanted eventually. My room was spacious and comfortable enough for one person and tastefully decorated and I even had a nice sunset view—though it overlooked the rabid construction in the area). Overall satisfied with my stay and I would return there again.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, December 20, 2013
I thank you for taking time to give us your positive review.

I am very pleased to learn that your short stay was a pleasant one.

We however do apologise on the service delays you faced and we are addressing it right away.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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494 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 6, 2013 via mobile

This hotel is very clean in comparison to other hotels in the area and it is very secure. The Resturant and bar staff are so friendly but at times the service is slow but nothing major. Some of The reception staff seem stressed all the time and not very friendly. With that's said it is a very nice hotel not one of the best but very good considering the local area

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, December 7, 2013
I thank you for taking time to give us your reviews.

Thank you pointing out the service delays which we will address right away.

I look forward to having you with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Netherlands
Top Contributor
55 reviews 55 reviews
44 hotel reviews
Reviews in 31 cities Reviews in 31 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed December 4, 2013

The Ole Sereni is a nice hotel close to the airport and located on the edge of the Nairobi NP. We used this hotel to spend our last night in Kenya and eave to the airport early morning for our flight back home. For that purpose this hotel is great.

They have a couple of good restaurants that aren't too expensive. The food taste very good.
The rooms are not big but hey, you only come there to sleep. It is decorated very nice and the room is nice and clean.

Since we left the hotel before breakfast we ordered our breakfast on the room (with no extra costs). They were nice on time with the breakfast and the taste was also good.
Check in and check out went very smoothly.

Overall this is a nice (transfer) hotel and perfect for your first and/or last night of your holiday or to use as a business hotel.

Chantal & Remi

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, December 7, 2013
I sincerely thank you for taking time to give us your positive feedback.

I am very pleased to learn that your stay was pleasant.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2013

Thanks to the General Manager, Ghulam Samdani and his courteous staff we had a wonderful Thanksgiving dinner prepared by Executive Chef, Kevin Baron, Kevin prepared a Thanksgiving turkey with all the trimmings we would have expected from a family dinner at home. He prepared an area near the pool and six US Service members joined us in the beautifully set traditional American event, It was a great opportunty of my wife Kathy and I who have been living in Africa for two years now, to meet other Americans.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, December 1, 2013
I sincerely thank you for taking time to acknowledge our efforts.

Thanksgiving is a landmark day in the American calendar - A day to spend with Family & Friends.

We are very pleased that we were able to add value of this day during your stay with us.

We look forward to welcoming you back.
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Purrmerend
Top Contributor
123 reviews 123 reviews
30 hotel reviews
Reviews in 49 cities Reviews in 49 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed November 29, 2013

If you have a room on the park side, it;s not too bad, but if you are sleeping, more like trying to sleep on the other side, it's terrible. They are building new highway right next to your room. The windows don't close properly, do I need to say more. I would give this hotel a pass and move on.

Room Tip: try to get room on the park side
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, December 1, 2013
Thank you for taking time to give us your review.

My profound apologies on the noise pollution from the roads. To kill this issue, we are in the process of installing 'Sound Proof' windows across all guest rooms.

I can assure you that your future stays will experience a noise free envorinment.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaford
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 28, 2013

We recently spent 4 nights at this hotel, and found it very convenient for the international airport, though Wilson whilst close can take quite a while on a busy traffic morning! We liked the rooms on both the park side and the city side, and surpisingly with the massive road construction on the city side we were not bothered by noise.

The food was good and the general standard of service excellent, the only exception being the archaic and incredibly long winded check in and check out, also the dreadfully slow service in the bar at lunch times. This can you can almost forgive as it is all accompanied with a huge smile

Room Tip: Park side very nice but dearer
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, November 29, 2013
Thank you for taking time to give us your feedback.

I am very pleased to know that your stay was memorable.

We have noted your concerns on slow check-in and service in the bar. These will be addressed right away.

We look forward to welcoming you back,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa, Kenya
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 27, 2013

The hotel has great ambiance, tastefully decorated and the staff are excellent and very friendly. I felt welcomed and was treated very well.

The food is amazing, lots of variety and very tasty. Good job.

The restaurant overlooks the Nairobi National Park and this gives the hotel a feel of being in the wild yet it is right in the city. It was good to see some Giraffe in the distance.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, November 29, 2013
I thank you for taking time to give us your positive reviews.

I am very pleased to learn that you felt the warmth of our hospitality.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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