Last Monday, Nov 11th 2013, for the first time me & my friend fresh on vacation from the U.S decided to have breakfast at Ole Sereni. Nice serene atmosphere, highly given accolades. However, at 10am the waitress stated they had no menu for breakfast; we went ahead and ordered a light breakfast; even though she was nice, she didn't quote the prices either. The scrambled eggs were mundane and looked like morsels.
When she brought the bill, apparently, they have no entry for sausages hence they substitute it to show you had cereal which by itself depicted Four sausages substituted as cereal as $11, upon inquiring to talk to manager (Kanana) who had no empathy, lacks any expertise when it comes to being a Manager; no empathy to our concerns, not seemed to be bothered by our questions/inquiries. To her, it seemed like we were just a bunch of looney locals with the usual hullabaloo. She stated that the price was actually less and she needed to refund us around $4(which was good) but for a 5 star hotel where is the conformity on prices? Who is in-charge.*** She went on ahead to make amends to the receipt and 30 minutes after, she wasn't back. We had to go looking for her.after which 38 minutes later she showed up with the change and had the look that "this is not money", she didn't apologize for taking her time and actually, she was frowning upon asking her.
This is bad reputation for a first timer. This kind of ignorance exhibited by a Manager is quixotic, brusque and archaic for a high repute 5 star hotel. I the local, I the little customer who spent a meagre $50 for breakfast makes the overall experience/name of Ole- Sereni
So, for us, seems like Kanana is bigger than the customers, It's a wrap!
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi