I have been staying in this prestigious, historic and wild hotel for more than one week and the ambiance was unique, the overall decor is impeccable and exceptional, got a red carpet welcome with my friends and and escorted to the reception with our luggage's safely taken care of. at the reception, service was fast and warm, much friendlier than i expected, we were offered with a welcome drink i understand it was a non alcoholic drink called 'ndawa' which was waaaaah! we were escorted into our respective rooms, the room orientation was detailed, safe was secure for all my valuables, bath tab ensured i was in my relaxing mood, bed was comfy and incredibly comfortable, internet was fast and reliable.
Restaurant service was great, despite the packed guests, the chefs and the waiters coordinated perfectly, it was a professional service worth my mention. The waterhole terrace was fabulous and the park view was great with wild grazing as you have your sumptuous meals or drinks.
I personally appreciate the personalized And unique service and i received from the guest relations team, sheila and shadrak, they portray genuine customer service and professional ethics as par, they organized the memorable managers occasion where we were spoiled with complimentary beverages and snacks. i thank the management for the game drive. This hotel is worth and should never be missed by any guest who is security conscious for the entire hotel is safe guarded, warden camp inside the park, heavily security monitoring gadgets and most of the officers are alert as per my interrogation as a senior officer. i recommend all to have their own experience.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi