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“Ole-Sereni hotel” 5 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
Hotel amenities
Ranked #24 of 122 Hotels in Nairobi
Nairobi, Kenya
1 review
“Ole-Sereni hotel”
5 of 5 stars Reviewed November 6, 2013

First time as flight crew member in this lovely hotel. Its location is the best possible for Nairobi hotels. Close to the airport, but most important, best views over the Nairobi national park.
Only a one day layover, but got at least a bit of that safari feeling.
Hotel offers all the comfort one could wish, and hotel personell is really friendly!
JUST GO THERE on your next Nairobi visit!

Room Tip: Ask for a park side room.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, November 7, 2013
I thank you for taking time to give us your positive feedback.

We are extremly delighted to learn that your stay was a pleasnt one.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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629 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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English first
London, United Kingdom
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 4, 2013

Great service and delicious food served up at a wonderful location overlooking the National Park. Nairobi traffic can be really hectic and gridlocked at times so, if you're only stopping over, you'll appreciate this hotel's close location to the airport which will minimise your commute time. Large selection of breakfast on the buffet and served from 6am which is really useful if you're doing an early safari.

Room Tip: The hotel bar and restaurant overlook the National Park so I'd recommend saving money by booking...
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  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, November 5, 2013
Thank you so much for taking time to give us your raving reviews.

We are very pleased to learn that your experience was memorable and you enjoyed our product.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 3, 2013

This is a convenient hotel that many business people use as it is close to the airport and industrial areas. Better hotels can be found in Nairobi city centre but when you have to travel to work each day, the one hour plus to get in and out effectively rules them out and this is a safe viable option with views across the national park (avoid the side overlooking construction of a new highway)

Staff are friendly but generally not very efficient and you may have to ask twice; be it asking for your food bill, an ironing board or someone to fix the noise on the fridge.

The food is however very good and gym facilities are also of a good standard. I have stayed here 3 times between August and October and to be fair i have noticed improvements both in the service and the views from the dining terrace. My first two visits i saw no animals but on the final visit i saw many giraffe a few hundred feet away while eating breakfast. The introduction of a watering hole close by is no doubt starting to pay dividends in this respect.

I believe this hotel is sometimes referred to as 5 star but it is no more than a competent 4 star most suited to business people.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, November 5, 2013
Thank you for taking time to give us your feedback.

I am pleased to know that you have noticed improvements from your past visits and we will continue to put more efforts in improving the hardware and service delivery.

We look forward to welcoming you back.
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Romsey
Top Contributor
53 reviews 53 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 2, 2013

Great hotel to use if you have a long wait between flights. Depending on the traffic the taxi to the hotel can take as little as 20 mins. $25/2000ks. The hotel offer a shuttle bus back but we had already agreed return transport with the taxi driver. We spent a very pleasant few hours on the terrace of the Waterhole Bar watching giraffes in the park being looked after by the charming Moses and ate from the bar menu. The choice was varied and the price reasonable considering the location. The doorman Lordick? is a real character. Efficient slick and a credit to the hotel. He arranged for our luggage to be stored and then ensured it quickly appeared when our taxi arrived.

I would be more than happy to stay at this hotel and highly recommend using it rather than sitting at Nairobi if your flights don't connect quickly.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, November 5, 2013
I thank you for taking time to give us your positive review.

I am very pleased to learn that your experince was memorable.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MICHIGAN
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed October 30, 2013

Stayed there 3 separate nights a couple weeks ago. Rooms are reasonable - hard bed, but found that true all over Kenya. Clean, with reasonable amenities. The second room we had, however, the shower floor was leveled in such a way that the water poured OUT of the shower to the toilet area and then the standing water smelled bad all day. Had to us lots of towels on the floor.

Friendly, helpful staff in the patio bar at night. Staff at breakfast very, very slow bringing coffee, etc. Hard when you are trying to get to meeting and can't get coffee. Nice vista view at breakfast on patio.

Trying to do airline check-in in business center after checking out in the morning was a big mistake as they then decided we needed to be charged because "we were no longer guests!" Not a good customer relation gesture. We had paid for several nights.

There is construction noise on the road side, but the hotel had a note of apology and has no control over that. You can hear every step in the halls, though.

They have "security" when you enter the hotel, but they never actually opened a bag or checked anyone that beeped, so not sure what the point is.

Overall, not a bad stay.

Room Tip: Try and not stay on road side and our first room farther down the hall had a window bump out sitting...
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Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, November 1, 2013
Thank you for taking time to give us your feedback.

I have taken stock of your concerns and we will address it right away.

I sincerely hope you will reconsider our services in future as well.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herts
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 28, 2013

We arrived fairly late at night and the first thing we noticed was the extra long trek from the front door to the reception desk. The second thing was that one of our two rooms wasn't ready for us (it was around 10.30pm) so we checked into one room and went to the bar for a drink. The bar was just about ready to close but we managed (after a little persuasion) to at least get our order!

The rooms were good, clean and sizeable, we had a twin and double adjoining which was perfect for our family.

Sadly we had to leave very early the next morning but we did manage to have a quick breakfast before we left - the buffet selection was what you would expect.

All in all, a reasonably good transfer hotel, we didn't have time to use the facilities or even see it in daylight but it was convenient for the airport and we slept well.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 30, 2013
Thank you for taking time to us your stay feedback.

We do apologise for the wauit you had to incure.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2013

We requested a king size bed, but were placed in a room without the bed and room layout we had purchased on the hotel website. With the help of James, the manager, and Cathy & Connie at the front desk, they were able to scramble quickly and give us a two class upgrade. They were eager to do ask they could to meet our expectations and they did it with a smile.

Thank you James, Cathy, and Connie. You have won our recommendation.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 30, 2013
I thank you for taking time to give us your feedback.

I am very pleased to learn that we managed your expectations.

I will surely share your sentiments with the team.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#17 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Number of rooms: 134
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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