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“Good for the airport” 4 of 5 stars
Review of Ole - Sereni Hotel, Nairobi

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Ole - Sereni Hotel, Nairobi
4.5 of 5 Hotel   |   Mombasa Road, Nairobi 00500, Kenya   |  
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Hotel amenities
Ranked #22 of 96 hotels in Nairobi
Romsey
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
“Good for the airport”
4 of 5 stars Reviewed November 2, 2013

Great hotel to use if you have a long wait between flights. Depending on the traffic the taxi to the hotel can take as little as 20 mins. $25/2000ks. The hotel offer a shuttle bus back but we had already agreed return transport with the taxi driver. We spent a very pleasant few hours on the terrace of the Waterhole Bar watching giraffes in the park being looked after by the charming Moses and ate from the bar menu. The choice was varied and the price reasonable considering the location. The doorman Lordick? is a real character. Efficient slick and a credit to the hotel. He arranged for our luggage to be stored and then ensured it quickly appeared when our taxi arrived.

I would be more than happy to stay at this hotel and highly recommend using it rather than sitting at Nairobi if your flights don't connect quickly.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, November 5, 2013
I thank you for taking time to give us your positive review.

I am very pleased to learn that your experince was memorable.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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MICHIGAN
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed October 30, 2013

Stayed there 3 separate nights a couple weeks ago. Rooms are reasonable - hard bed, but found that true all over Kenya. Clean, with reasonable amenities. The second room we had, however, the shower floor was leveled in such a way that the water poured OUT of the shower to the toilet area and then the standing water smelled bad all day. Had to us lots of towels on the floor.

Friendly, helpful staff in the patio bar at night. Staff at breakfast very, very slow bringing coffee, etc. Hard when you are trying to get to meeting and can't get coffee. Nice vista view at breakfast on patio.

Trying to do airline check-in in business center after checking out in the morning was a big mistake as they then decided we needed to be charged because "we were no longer guests!" Not a good customer relation gesture. We had paid for several nights.

There is construction noise on the road side, but the hotel had a note of apology and has no control over that. You can hear every step in the halls, though.

They have "security" when you enter the hotel, but they never actually opened a bag or checked anyone that beeped, so not sure what the point is.

Overall, not a bad stay.

Room Tip: Try and not stay on road side and our first room farther down the hall had a window bump out sitting...
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Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, November 1, 2013
Thank you for taking time to give us your feedback.

I have taken stock of your concerns and we will address it right away.

I sincerely hope you will reconsider our services in future as well.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herts
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 28, 2013

We arrived fairly late at night and the first thing we noticed was the extra long trek from the front door to the reception desk. The second thing was that one of our two rooms wasn't ready for us (it was around 10.30pm) so we checked into one room and went to the bar for a drink. The bar was just about ready to close but we managed (after a little persuasion) to at least get our order!

The rooms were good, clean and sizeable, we had a twin and double adjoining which was perfect for our family.

Sadly we had to leave very early the next morning but we did manage to have a quick breakfast before we left - the buffet selection was what you would expect.

All in all, a reasonably good transfer hotel, we didn't have time to use the facilities or even see it in daylight but it was convenient for the airport and we slept well.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 30, 2013
Thank you for taking time to us your stay feedback.

We do apologise for the wauit you had to incure.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed October 27, 2013

We requested a king size bed, but were placed in a room without the bed and room layout we had purchased on the hotel website. With the help of James, the manager, and Cathy & Connie at the front desk, they were able to scramble quickly and give us a two class upgrade. They were eager to do ask they could to meet our expectations and they did it with a smile.

Thank you James, Cathy, and Connie. You have won our recommendation.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 30, 2013
I thank you for taking time to give us your feedback.

I am very pleased to learn that we managed your expectations.

I will surely share your sentiments with the team.

We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 24, 2013

Ole Sereni is beautiful on the inside. However, you don't want to eat there. You cannot get whatever you want past certain times. Orders take over an hour to arrive on the table. You don't get exactly what you ordered. There's clear lack of management in the restaurant, waiters/waitresses argue with the chef within earshot of customers.

Bogus experience.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 25, 2013
Thank you for taking time to give us your review.

We do apologise for the delays you faced on the orders and the level of service.

Ole-Sereni surely stands for superior service delivery.

Please allow me to touch base with you to learn further about your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 23, 2013

OK, so the location is good for Airport access (International and Wilson) and that is where the good ends.
The breakfast buffet was reasonable, although other food was very average and like everything at Ole Sereni it was expensive/over priced.
The rooms are ok only. They had hard beds, the bathroom arrangement is a bit strange and does not allow for much privacy from the rest of the room.
We stayed twice - the first time the staff didn't have our booking and showed little interest in resolving the issue and after what seemed like 30 minutes they eventually found it. The second time they 'upgraded' us to room overlooking the construction site which is a serious mess. We refused the 'upgrade' and took the room overlooking the reserve (which is underwhelming from a game viewing perspective but infinitely better than the construction site).
We ordered some room service (bad) and the price on the bill was different to the menu. We were told that they just hadn't got to updating the menu....
Anyway, all up it was a convenient location, but very expensive/overpriced with uninterested staff.

Room Tip: Don't go on the construction site side. Ask for a room with view over the reserve.
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 25, 2013
Thank you for takign time to give us your feedback.

My sincere apologies on the lapses you faced on service delivery.

I have taken your concerns up with the concerned department and we wille nsure they are rectified right away.

May i please request you to reconsider our services in future.
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Nairobi, Kenya
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed October 23, 2013

Regular breakfast for 3 at more than USD 100? In Nairobi? And terrible service to boot. Really? If that is not robbery, I don't know what is.

We went as a family of 3 for their much advertised breakfast this week.
We walked in to the restaurant and were met by an extremely bored looking 'attendant' who really wished we hadn't shown up and disturbed her.

We found our own table as she couldn't be bothered to show us to one.

The breakfast spread was reasonable, not remarkable, by any standard. The omelet I ordered was very good though, and I compliment the chef on doing her job well.

As we stayed for an hour or so, more guests showed up and it started getting busier. All being managed by an increasingly delayed staff member. She was trying to cope but clearly struggling to deal with requests of coffees and teas in addition to clearing the table,

We waited a good 15 minutes for our bill. KSH 9000 is the most expensive meal we've had in Nairobi ever. And some of our previous meals in this great city have included alcohol.Then their card swipe machine wouldn't work. So another 10 minutes while they swiped the card on another machine.

As we left, the same bored attendant was at the exit but this time deep in conversation with 2 other staff members.

Never again. Being robbed once is enough.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghulam S, General Manager at Ole - Sereni Hotel, Nairobi, responded to this review, October 25, 2013
Thank you for taking time to give us your feedback.

Please accept our sincerest of apologies on the poor service delivery you experienced.

Ole-Sereni surely does nto stand for these standards.

Please allow me to touch base with you as we would like you to reconsider our services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ole - Sereni Hotel, Nairobi

Address: Mombasa Road, Nairobi 00500, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Nairobi
#15 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ole - Sereni Hotel, Nairobi 4.5*
Official Description (provided by the hotel):
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi

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