Regular breakfast for 3 at more than USD 100? In Nairobi? And terrible service to boot. Really? If that is not robbery, I don't know what is.
We went as a family of 3 for their much advertised breakfast this week.
We walked in to the restaurant and were met by an extremely bored looking 'attendant' who really wished we hadn't shown up and disturbed her.
We found our own table as she couldn't be bothered to show us to one.
The breakfast spread was reasonable, not remarkable, by any standard. The omelet I ordered was very good though, and I compliment the chef on doing her job well.
As we stayed for an hour or so, more guests showed up and it started getting busier. All being managed by an increasingly delayed staff member. She was trying to cope but clearly struggling to deal with requests of coffees and teas in addition to clearing the table,
We waited a good 15 minutes for our bill. KSH 9000 is the most expensive meal we've had in Nairobi ever. And some of our previous meals in this great city have included alcohol.Then their card swipe machine wouldn't work. So another 10 minutes while they swiped the card on another machine.
As we left, the same bored attendant was at the exit but this time deep in conversation with 2 other staff members.
Never again. Being robbed once is enough.
- Official Description (provided by the hotel):
- Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more less
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- Also Known As:
- Ole - Sereni Hotel, Nairobi Hotel Nairobi